My printer would not print when I attempted to use the Ink that I purchased from you. Instead I got a message that the ink was counterfeit & so I had to replace it with new ink.
2 of the colors work just fine but there must not be any ink in the blue cartridge! I have installed it,"cleaned" the printer, run the maintenance page, all the things and still NO blue ink. I don't know how to get another cartridge, but these cost too much to pay for an empty one!