Cartridges arrived on schedule and were easy to install
on September 23, 2020
Posted by: M.L.
Verified Purchase:Yes
These HP cartridges were easy to install and were easy to install. I was using a Brothers laser printer and when I ordered replacement cartridges they cost way more than most printers and they did not work so I returned them and through away the printer These were very reasonably priced replacement cartridges and have been working well. the printer is slower but in all other respects work well.
The documentation is non-existent. It was very hard to figure out how to print only one side of a page. And the first time we had to replace the cartridges the printer wouldn't work. Turned out the "new" cartridges were defective.
Response from StaplesBy November 4, 2022
Hello there David I can address both the documentation and the cartridges. I'm very sorry you encountered trouble with your printer and cartridges. Visit www.support.hp.com/us-en/help/ to find documentation on using your printer. Beyond that I suggest you revert any recent software updates to the printer. New software updates sometimes cause the printer to see the cartridges as old when it scans a cartridge. If you have further questions www.support.hp.com/us-en/contact-hp/ can link you to help. Amanda HP Care www.hp.com/support/