Hi there Larry I read that you got an unacceptable cartridge. I am sorry to hear you had trouble with this product. Since details are limited in your post I can't help directly. I am going to encourage you to contact our support team with details. Our site is www.support.hp.com/us-en/contact-hp. We want to help you and change this situation around. If the cartridge is within the return policy go to www.staples.com/sbd/content/help/shipping/ to process an exchange. Amanda HP Care www.hp.com/support/