Customer reviews from Staples
HP - 910XL/910 Multipack Ink Cartridges, 4/Pack (3JB41AN#140) - Black|Cyan|Magenta|Yellow
Average customer rating
4.2
(1,220 Reviews)
Rating breakdown 1,220 reviews
5 Stars
793
4 Stars
149
3 Stars
102
2 Stars
47
1 Star
129
85%of customers recommend this product.
(
47 out of
55)
Customer Reviews for HP - 910XL/910 Multipack Ink Cartridges, 4/Pack (3JB41AN#140) - Black|Cyan|Magenta|Yellow
Posted by: MARY ANNE B.
Verified Purchase:Yes
Not sure why but there's a color line going through everything color
Response from StaplesBy February 18, 2021
Hello Mary Anne I am sorry for this happening to you. This is more likely to be the printer rather than the cartridges at fault. If the line is horizonal it is probably that the alignment is off (fixed by an alignment routine from the printer menu) or there are clogged inkjet nozzles in the printhead (fixed by cleaning the printhead). A vertical line indicates a paper feed problem. The stack of paper might be too tall slightly dirty or not perfectly straight. The rollers might need to be cleaned. (You can look up the procedure online.) If you think there was something wrong with the cartridges you can look into returning them. Details about the return policy can be found at this site: www.returnsandrefunds.com/Staples/Returns Mary HP Care hp.com/support
Written by a customer while visiting Staples
Posted by: Anonymous
Verified Purchase:Yes
I think this was more than individual cost.
Written by a customer while visiting Staples
Posted by: S.P.
Verified Purchase:Yes
Great fast and reliable
Written by a customer while visiting Staples
Posted by: H.R.
Verified Purchase:Yes
This ink was purchased for a new HP OfficeJet Pro 8035 purchased several months ago. Unfortunatly I have not yet installed the printer because I am unable to purchase replacement ink for all of the colors. I have one more to go (Cyan) before I will install the printer. No point in having a printer for which I cannot purchase replacement ink! If I'm unable to get the Cyan ink soon I will have to return the printer and purchase a different model for which ink is readily available.
Response from StaplesBy February 16, 2021
Hello I am very sorry that you had this happen to you. I can understand if you are unhappy about this situation. There are shortages of the cartridges in some areas. This is due to a problem with one of the manufacturing lots of a couple colors and an increase in online orders during the holidays and the lockdowns. Supply hasn't been keeping up with demand. We are also experiencing shipping delays because the delivery companies are having a hard time keeping up with orders too. Mary HP Care hp.com/support
Written by a customer while visiting Staples
Posted by: jerseygal603
Verified Purchase:Yes
None of these cartridges worked. At first I thought it was my printer but I used another cartridge and it was ok. I guess you sent me defective ones.
Response from StaplesBy December 18, 2020
Hi I am very sorry that your cartridges did not work. You are probably right about them being defective and I can understand why you rated this so low. Normally you would contact the seller when the merchandise you bought from them is faulty. Here is a link to the return policy: https://www.returnsandrefunds.com/Staples/Returns Mary HP Care hp.com/support
Written by a customer while visiting Staples
Posted by: C.V.
from Wayne
Verified Purchase:Yes
Needed to return it. The cyan cartridge must have been part of the recall that has gone on forever. Numerous issues with HP products.
Written by a customer while visiting Staples
Posted by: SANDRA P.
Verified Purchase:Yes
Always prompt. Everything available.
Written by a customer while visiting Staples
Posted by: LOUIS W.
Verified Purchase:Yes
One of the new cartridges failed to work the printer did not recognize it as being an authentic HP cartridge which it was. I can understand HP not wanting anyone saving money on an aftermarket cartridge but when they are so cautious that their printers don't even recognize one of their own then they're cheating their customers.
Written by a customer while visiting Staples