The Cyan was defective. Previously I received a set in which all cartridges were defective. The replacement set had a defective cyan. I purchased a separate cyan at the store or which I paid an additional $25. You did give me rewards credit so I am happy. But it was a lot of trouble.
These are easy to replace. I bought the 4 pack but like the flexibility of buying the single color that is low. I need to remember to bring in the old cartridges.
The ink that i have purchased is not printing the right color the color green is printing out yellow and the yellow is coming out orange
Response from StaplesBy March 8, 2021
Hi Berlinda I am very sorry that some of the cartridges didn't work properly. It is unfortunate that this happened to you! It is likely that the printhead needs cleaning or the settings need to be adjusted. Both of those can be done by using the printer's menu. If it appears that it is the cartridges themselves at fault you can contact the seller. Here is a link to the return policy: www.returnsandrefunds.com/Staples/Returns Mary Chris HP Care hp.com/support