Hello Gene We received your feedback about the cartridges. I'm sorry you didn't enjoy the product. I wish more information was provided on why the cartridge was bad. If I had more information helping you would be easier. If you would like HP support can help navigate the product. Our site is w ww.support.hp.com/us-en/contact-hp/. Amanda HP Care www.hp.com/support/
Printer has been in a storage unit in COLD Cape Cod weather and in HOT Florida this year… Turned on and made all kinds of “I’m making copies” noises… Just no print! Replaced the two old abused cartridges with two new beautiful cartridges the most beautiful cartridges and “Badda bing. Badda boom!”…I’m seeing print! Good as new!
Suggest XL color jet instead of regular size. More economical for printing more color documents and pictures. Not enough ink to print 100+ pictures or documents.