This is a good product because the quality of the documents I print come out nice but it's too expensive. I feel like I don't get my money's worth because the ink does not last too long.
Magenta looks like it was not full of ink powder. It is faded and difficult to read.
Response from StaplesBy May 26, 2021
Hi Marylyn I am very sorry that your magenta cartridge did not work well. That was unfortunate. You can contact the seller when the merchandise you bought from them is faulty. Here is a link to the return policy: returnsandrefunds.com/Staples/Returns Mary Chris HP Care hp.com/support
Possibly defective? Has required multiple print head cleanings.
Response from StaplesBy May 26, 2021
Hi James I am very sorry that your cartridges did not work well. That was unfortunate. With your type of printer problems with the print quality are usually the fault of a clogged up printhead. It is important to either: - leave the machine on so that the maintenance routines keep the clogs away - if you turn it off be sure to use the printer's power button so the printer has time to move into a position that protects the printhead from developing dried ink clogs. You can contact the seller when the merchandise you bought from them is faulty. Here is a link to the return policy: returnsandrefunds.com/Staples/Returns Mary Chris HP Care hp.com/support