Hi James I am very sorry that your cartridges did not work well. That was unfortunate. With your type of printer problems with the print quality are usually the fault of a clogged up printhead. It is important to either: - leave the machine on so that the maintenance routines keep the clogs away - if you turn it off be sure to use the printer's power button so the printer has time to move into a position that protects the printhead from developing dried ink clogs. You can contact the seller when the merchandise you bought from them is faulty. Here is a link to the return policy: returnsandrefunds.com/Staples/Returns Mary Chris HP Care hp.com/support

Hi Don I am sorry that you had this experience. It was sure to be disappointing when it seemed like you weren't able to print much in color. Here are some tips that might help: - Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying - The XL versions of the color cartridge will last longer. Most people consider them to be a better value too - Instant Ink lets you pay by the page. Check out the details at: instantink.com The seller is responsible for the product you bought from them. When you receive a cartridge that is low to begin with or doesn't work long because of a defect check about returning it. Here is a link to the return policy: returnsandrefunds.com/Staples/Returns Mary Chris HP Care hp.com/support