Customer reviews from Staples
HP - 902XL/902 Multipack Cartridges, 4/Pack (T0A39AN#140) - Black|Cyan|Magenta|Yellow
Average customer rating
4.1
(1,006 Reviews)
Rating breakdown 1,006 reviews
5 Stars
591
4 Stars
146
3 Stars
116
2 Stars
42
1 Star
111
78%of customers recommend this product.
(
29 out of
37)
Customer Reviews for HP - 902XL/902 Multipack Cartridges, 4/Pack (T0A39AN#140) - Black|Cyan|Magenta|Yellow
Posted by: GEORGIA C.
Verified Purchase:Yes
the cayan and magenta are not working only the yellow
Response from StaplesBy March 27, 2022
Hi Georgia I would like to clarify why the cyan and magenta did not work. If the cartridges are not new they are likely to empty. Replacing them will fix this problem. It might be a case of the printer not recognizing the cartridges. If there are any error messages see the support site for HP at https://support.hp.com/. There are lots of helpful articles to read. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: SHIRLEY J.
Verified Purchase:Yes
I am very unhappy with the color cartridges...very poor quality.
Response from StaplesBy March 27, 2022
Hello Shirley There seems to be a lack of information of the poor quality. Was the ink streaking? Was it light or faded? Was it spotty? I can offer ideas on fixing all of these circumstances. If it was streaking clean the print rollers. Light or faded ink means the cartridge is running out or the print quality setting is too low. Increase it slowly. Spotty ink is usually resolved by cleaning the printhead. If the problem persists reach out to technical support at www.support.hp.com/us-en/contact-hp/. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: CYNTHIA F.
from Venice
Verified Purchase:Yes
I had to use regular size cartridges in the past when there was a problem with the XL cartridges. I was extremely disappointed in how fast those cartridges emptied. These cartridges give you so much more ink!
Written by a customer while visiting Staples
Posted by: FRED K.
Verified Purchase:Yes
Love them. Always work. Nice color prints.
Written by a customer while visiting Staples
Posted by: JOANNA B.
Verified Purchase:Yes
For me this ink is a little on the pricey side! We don’t use the printer that often but it’s better to buy the package that includes all colors since it’s a little cheaper.
Written by a customer while visiting Staples
Posted by: LINDAL S.
Verified Purchase:Yes
The cost of this ink has gone up tremendously. I object to that.
Written by a customer while visiting Staples
Posted by: VICTORIA E.
Verified Purchase:Yes
HP New ink cartridges do not seem to be full when I put them into my printer. I always check my put new ones in and you can see that they’re not full and this is a big disappointment because the ink is very expensive
Response from StaplesBy March 23, 2022
Hi Victoria I think I can explain what you are seeing. I understand how disappointing having only half-filled cartridges feels. The ink cartridge might be filled to a certain percentage so the cartridge does not leak. Another possibility is that the printer is not properly registering the amount of ink. For this scenario please get in touch with support. Lastly if the cartridge leaked or were dry it would register as not full. A return is possible at www.staples.com/sbd/content/help/shipping/. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: GARY B.
Verified Purchase:Yes
I put it in my printer and it works great.
Written by a customer while visiting Staples