Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Sleek Protection for iPhone X | Color: - Black
Average customer rating
4.6
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
90
4 Stars
15
3 Stars
6
2 Stars
5
1 Star
2
93%of customers recommend this product.
(
107 out of
115)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Sleek Protection for iPhone X | Color: - Black
Customer Rating
4
I love it. I just wish the case wasn’t so slippery
on June 4, 2019
Posted by: Rose
Verified Purchase:Yes
I love the case, sturdy,nice design, slender. Still fits in my side pocket in my scrub work pants. My only complaint is that the back of the case is very slippery. But I knew that before I bought it. If with that I would purchase it again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SansPeurVJ
Verified Purchase:Yes
The Symmetry case offers excellent back and side protection for iPhoneX. As for the front, one can put an ‘invisi-glass’ type of screen protector for complete protection. Considering the expense of iPhoneX and the fact that the front and back are glass, it gives one peace of mind to seek out the right degree of protection for the phone even if some would argue against it on the grounds that the glass is Gorilla glass. Here, then, are some noteworthy points about this case:
* It allows the phone to sit in a recessed manner in the case. So the phone’s body is protected in a bumper-style manner. Thus, if one drops the phone and it lands on one of its corners, the case’s bumper rather than the phone’s glass will take the brunt of the impact just as a good protector should do. I would add that due to the way in which the case ‘cuddles’ the phone, the dimensions of a front protector screen should so chosen as to prevent the screen’s edges from contacting the case’s bumper and losing its ability to completely adhere to the phone.
* The ‘recessed’ aspect mentioned above applied to the lens as well so that if one places the camera down, face up, the lens will not be touching a hard surface. Gorilla glass or not, that is a good protective feature for the iPhoneX’s lens.
* Symmetry offers a good grip all around its sides. Holding the case, one feels that the case won’t just slip out of one’s hand like a smoother [faux] leather case might tend to do.
* It allows the phone to sit in a recessed manner in the case. So the phone’s body is protected in a bumper-style manner. Thus, if one drops the phone and it lands on one of its corners, the case’s bumper rather than the phone’s glass will take the brunt of the impact just as a good protector should do. I would add that due to the way in which the case ‘cuddles’ the phone, the dimensions of a front protector screen should so chosen as to prevent the screen’s edges from contacting the case’s bumper and losing its ability to completely adhere to the phone.
* The ‘recessed’ aspect mentioned above applied to the lens as well so that if one places the camera down, face up, the lens will not be touching a hard surface. Gorilla glass or not, that is a good protective feature for the iPhoneX’s lens.
* Symmetry offers a good grip all around its sides. Holding the case, one feels that the case won’t just slip out of one’s hand like a smoother [faux] leather case might tend to do.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KV11
Verified Purchase:Yes
I’ve dropped my X already and it’s totally protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Iamque
Verified Purchase:Yes
This case is good for protect your phone and good design :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sklim
Verified Purchase:Yes
I got the limited series version and almost liked it. The design was great but unfortunately, the pattern felt like a sticker that was placed on a phone case rather than something that was part of it. I couldn't stand that rubbery feeling as I held the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 30, 2018
Hi Sklim,
We're truly sorry to see that this Symmetry series didn't tick all of the boxes on your aesthetic checklist! We'll gladly take your feedback and pass it along to our product design team for future deliberation. In the meantime, if you have any additional questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They're always delighted to provide assistance!
Sincerely,
OtterBox Customer Service Team
We're truly sorry to see that this Symmetry series didn't tick all of the boxes on your aesthetic checklist! We'll gladly take your feedback and pass it along to our product design team for future deliberation. In the meantime, if you have any additional questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They're always delighted to provide assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Huey 210
Verified Purchase:Yes
Worse than the Apple Case, as it is made from slippery plastic. Had an Otterbox case for many years and loved it. This case is no where near as good as my old case for my older phone. Should not have spent the money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 28, 2019
Hey there Huey 210,
We're so sorry to hear that this Symmetry series isn't entirely matching up with your style! We're thinking our Defender series might be more to your liking - the Defender sports an outer rubber slipcover, which provides additional traction. Feel free to check it out via the link below, and give our wonderful Otters a ring at 1-855-688-7269 with any additional questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59466.html
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that this Symmetry series isn't entirely matching up with your style! We're thinking our Defender series might be more to your liking - the Defender sports an outer rubber slipcover, which provides additional traction. Feel free to check it out via the link below, and give our wonderful Otters a ring at 1-855-688-7269 with any additional questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59466.html
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: gowAngel
Verified Purchase:Yes
I got this about a month ago and I love it. I’ve, unfortunately, dropped my phone a few times now & this case has saved it. The design is really simple & pretty! The only thing I personally don’t care for is the case is a slick plastic so you can see fingerprints & smudges very easily. But overall, great case, would recommend!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nutbush
Verified Purchase:Yes
Bought this as it looked good in the pictures, but sadly it looked cheap on the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Hi Nutbush,
Sorry to hear that the iPhone X Symmetry series wasn't exactly what you were looking for! Although we do our best to feature the most accurate images of our cases online, occasionally certain things can be misrepresented depending on different monitors, etc. Our Otter experts would be more than happy to help you find the case of your dreams, so please feel welcome to give them a call at 1-855-688-7269. They'll get you cruising towards stylish protection in no time at all!
Best,
OtterBox Customer Service Team
Sorry to hear that the iPhone X Symmetry series wasn't exactly what you were looking for! Although we do our best to feature the most accurate images of our cases online, occasionally certain things can be misrepresented depending on different monitors, etc. Our Otter experts would be more than happy to help you find the case of your dreams, so please feel welcome to give them a call at 1-855-688-7269. They'll get you cruising towards stylish protection in no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com