Customer reviews from Newair
NewAir - Refurbished Excellent - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Average customer rating
4.5
(307 Reviews)
Rating breakdown 307 reviews
5 Stars
224
4 Stars
44
3 Stars
12
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - Refurbished Excellent - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Posted by: BAG 2005
from Houston Tx
Verified Purchase:Yes
The unit is modern and sleek. My family loves the Blue accent light inside of the unit. Customer service was easy to deal with. Our agent Liz was a BIG HELP!!!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Asharma
from CA
Verified Purchase:Yes
Works well, great customer service. Fits well in the space.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Patb
from Cape Coral, FL
Verified Purchase:Yes
Six months after purchasing it quit working. Customer support sent a new control board and instructions for installing. Two hours of removing stripped screws to remove back panel and seeing how poorly put together inside was removed little wires and installed new board. Cooler stilled didn't work. Customer service said they would ship new unit for $63.00 and I had to package old unit and return it. Also refused to extend warranty past the original purchase date. I figure in six month the new one will be sitting on the curb. For the price of this unit, I expected better customer service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Posted by: Marissa G
from Long Beach, NY
Verified Purchase:Yes
This is one of my new favorite appliances in my kitchen. I love the dual temperature feature that allows me to store more than one type of wine at the same time. Definitely recommend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product (AWR-290DB). We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product (AWR-290DB). We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
3
Customer service first-rate, fridge is noisy
on January 4, 2021
Posted by: Phone Man
from Washington, DC
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from NewairBy NewAir, Customer Service, January 4, 2021
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Product. Love the Dual Zones
on June 30, 2022
Posted by: Alex
from Scottsdale, Az
Verified Purchase:No
I didn't have room for a huge wine fridge. So glad I found this dual zone which holds the perfect amount of bottles for myself and my wife to enjoy!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AWR-290DB. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AWR-290DB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Value! Superb Quality!
on May 4, 2021
Posted by: 22Mike33
from Raymond, MS
I’ve had this wine fridge for over a year now and it continues to work and look great. The LEDs are aesthetically pleasing and it keeps my wines at the prescribed temperature. I highly recommend this product for any wine enthusiast!
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Absolutely Exceptional Service; Product is Great
on November 2, 2020
Posted by: ABAtlanta
from Atlanta, GA
What a company. I NEVER write reviews but this is worth it. I bought this product when price dipped and had to wait 10 months to install in home we were building. I actually bought one wine and one cold drink fridge. When installed, cold drink was great but the temp on the wine one wouldn't budge. We called customer service. They sent me a return label, had me ship it back at their expense, and I had a new one THE NEXT DAY. absolutely outstanding. Rep emailed me several times to make sure we were proceeding and happy and had no questions. The fridge is GREAT. Has a blue light that looks fun when lit and the top and lower portions have different temp settings for white and red. Pretty swanky for a fairly inexpensive fridge. I would give 10 stars is I could
Response from NewairBy NewAir, Customer Service, November 3, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge.Thank you for choosing NewAir!
Written by a customer while visiting Newair