Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
23
4 Stars
9
3 Stars
5
2 Stars
4
1 Star
11
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
1
Do not buy!!!!
on June 12, 2024
Posted by: sadness
from Franklin, Grove, IL
0 stars! This machine and artspira app do not connect, I have to redownload the app everytime I try to use it. Once I get it connected after about an 1 long issue, it starts to have multiple issues and even after i resolved them does not let me finish the job but I do have to delete and redownload the app again to reconnect. I have not gotten one complete project done, I think Ive tried atleast 20 at this point. I would like my money back on thi machine.
Response from brother-usa.comBy Brother Customer Service, June 14, 2024
I’m sorry to hear that you are having connectivity issues with the Brother PP1 and you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/products/PP1
https://www.brother-usa.com/products/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not worth the purchase
on February 26, 2024
Posted by: Manny
The free app is useless, purchase app is a bit better but does poor jobs digitizing images or files, the machine constantly jams tried different threads, the bobbin tray jams and pops out of please the magnet that holds it down doesn’t hold it well.
Response from brother-usa.comBy Brother Customer Service, February 28, 2024
We apologize for any inconvenience and are sorry to hear that you are experiencing various issues with your Brother PP1 Skitch. We would like to hear more in order to assist better. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Unique Embroidery Machine for Beginners!! 💜
on August 27, 2024
Posted by: AliciaMarieCreations
from Whitehall,PA
I absolutely LOVE my Skitch PP1. I have completed several projects thus far on my machine that came out wonderfully. The only problem I came across thus far is finding replacement parts for my machine at local dealers. I worry that if something becomes broken I won’t be able to fix it properly. This machine works great for small designs and baby clothing with a 4x4 hoop size. My favorite features are the magnetic hoop and the free arm. I have been venturing with a variety of different materials (some work better than others)! Recommend for beginners to embroidery design!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome machine
on September 17, 2024
Posted by: Bryonie
from Pasco County Florida
Does nice small patterns. Did some fabulous oneze for my Grandson
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine
on December 3, 2023
Posted by: Lica
I like the machine, I wish the hoop was 5x7 & wish the artspira app was available on the PC. Other than that I like that this is a free arm embroidery machine, love the magnetic hoop. I hope all future embroidery only machines will be made with the free arm feature & include magnetic hoops.
Written by a customer while visiting brother-usa.com
Customer Rating
2
No working Light
on February 3, 2025
Posted by: Manuel
from Orlando, FL
This Machine doesn't have a Working Light. For the Price that I paid, I had bought other better Embroidery Machine.
Response from brother-usa.comBy Brother Customer Service, February 6, 2025
Thanks for taking the time to review your experience with the Brother Skitch PP1 Single-Needle Embroidery Machine. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
So Far so Good
on November 26, 2023
Posted by: Photopam
So far after figuring out a few important steps this N.A. hone is working out fine. Would like to see where if a design uses a color multiple time you could combine so you don't have to rethread
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it
on November 28, 2023
Posted by: sassywvgal
[This review was collected as part of a promotion.] I'm in love with my new embroidery machine it's so easy to understand and use and comes with 100 + patterns or I can use my own. I'm only 41 but I already have carpal tunnel and this is going to save me so much pain and help me get so much embroidery done
Written by a customer while visiting influenster.com
