Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
23
4 Stars
9
3 Stars
5
2 Stars
4
1 Star
11
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
4
Easy and fun to use
on July 13, 2025
Posted by: Catholickate
from Amsterdam, NY
I've never used an embroidery machine before and found this easy and fun to use. It works well, is quick and easy to set up, and the app is fun. My only complaint is that the app and the machine never stay connected to each other and I have to keep resetting it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice addition
on March 28, 2025
Posted by: K Wynn
I own several Brother machines from sewing to embroidery and embroidery/sewing combos. This was a welcomed addition for the pricing of a single needle and free arm machine. I have been able to do many things with it and looking forward to more. The magnetic hoop is awesome.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Needs improvement
on April 16, 2025
Posted by: Maria
I don’t like that you have to use the app and also we cannot get the tension right no matter how we adjust. The bobbin thread shows through the design.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Initial problems resolved in timely manner.
on June 2, 2025
Posted by: Richard
Had some problems in the beginning but the company took care of it promptly. Machine seems to work fine now.
Written by a customer while visiting brother-usa.com
Customer Rating
1
in-operable
on September 22, 2025
Posted by: Eric
from Michigan
In-operable
The needle breaks often, the app doesn't make satin stitches, nor can you bring files into the app or machine.
If we were talking about looks, it would be a killer.
But looks aren't what make patches.
I would say it's worse then my other brother machine, but that's in-operable too, due to needle clamp assembly not being available for purchase/replacement.
Turn around, you don't want this machine.
The needle breaks often, the app doesn't make satin stitches, nor can you bring files into the app or machine.
If we were talking about looks, it would be a killer.
But looks aren't what make patches.
I would say it's worse then my other brother machine, but that's in-operable too, due to needle clamp assembly not being available for purchase/replacement.
Turn around, you don't want this machine.
Response from brother-usa.comBy Brother Customer Service, September 24, 2025
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine + App
on July 29, 2024
Posted by: TailormadeTae
I absolutely love my Skitch! The smaller hoop is not an issue because the ease of hooping makes up for that and some. The ease of the machine+app in general in sort of mind blowing. I see a lot of complaints about limits with the machine but as long as you pick the right projects to do, it’s a step up from Brother other machines and I’m looking forward to bigger hoops, but I’m not waiting. This is a real, UNPAID review so don’t get it twisted and stop listening to those Karens.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad buy
on June 24, 2024
Posted by: Nooo
I was excited to get the Brother Skitch Embroidery Machine and was very disappointed when I got it. You have to pay to use the better fonts, designs and you can't use your own design unless you pay a monthly fee. This is not a good buy. Sending it back.
Response from brother-usa.comBy Brother Customer Service, June 26, 2024
I’m sorry to hear that you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Confusing
on November 5, 2023
Posted by: Melton823
from Orange, ca
Idk what I doing wrong, the bobbin holder keeps coming loose which causes me to break the needle, have had machine for a week and already broke like 5 needles.
Response from brother-usa.comBy Brother Customer Service, November 7, 2023
We would like to assist you with your Brother PP1 and this frustrating experience. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com