Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver
Average customer rating
3.7
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
16
4 Stars
6
3 Stars
3
2 Stars
5
1 Star
5
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver
Customer Rating
2
Great sound, bad build quality!
on October 20, 2025
Posted by: Steve_77
Gender:Male
Sound and noise canceling is top tier, build quality though lacks. Recently replacement a pair of these headphones and the new one also makes a creaking sound everytime I place then on their case or just simple put them on my head, seems like plastics parts are loose Only on the right side though. That's too shame for such expensive premium product!! Maybe specific batch was faulty idk
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 20, 2025
Thank you for reaching out and sharing your detailed feedback, Steve_77!
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
4
ANC Prioritized Over Sound Quality
on June 8, 2025
Posted by: GaryH06903
Gender:Male
If your priority is noise cancelling, you can't do any better than the WH-1000XM6. However, if it's great sound you're looking for, then there are better options. FOr me, I want great sound with decent noise cancelling. Even after adjusting the EQ a number of different ways, the sound still seems veiled. I could never get the crisp sound I've been looking for. At this price, I expected better.
I would recommend this to a friend!
Response from sony.comBy Stephanie, Sony North America Customer Support, June 9, 2025
Hi GaryH06903, thank you for taking the time to share your thoughts with us. We are truly grateful to hear your feedback regarding the WH-1000XM6 headphones. It's wonderful to know that you appreciate their exceptional noise-cancelling capabilities.
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
5
Great headphone
on July 14, 2025
Posted by: Hanseliitohh
Gender:Male
I bought this a few days a go and let me tell you haven’t seen a heard a better head phone in my 24 years of life it’s so crazy how good it sounds amazing product good job Sony
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 16, 2025
Hi Hanseliitohh! We are immensely pleased to hear how much you're enjoying your new WH-1000XM6 headphones! It's fantastic to know that the crisp audio quality is making such a positive impression.
Thanks for choosing Sony!
Best regards,
Estefany
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: paultravels
Gender:Male
Verified Purchase:Yes
These are the most highly rated wireless ANC headphones currently available. They live up to the hype. Light weight, comfortable, outstanding sound quality.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, July 29, 2025
Hi paultravels,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Frosty777
Gender:Male
Verified Purchase:Yes
The noise canceling on these are amazing. I didn’t believe people at first when they said it was that good and now, I’m a believer
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, August 6, 2025
Hi Frosty777!
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Great for recording vocals!
on November 27, 2025
Posted by: BMAC2
I got these to use in my home recording studio and I love them! Especially when tracking vocals they have a little button you press so you can hear yourself better!
Response from sony.comBy Fred, Sony North America Customer Support, November 28, 2025
Hello BMAC2,
Thank you for choosing Sony!
We're elated to hear that you love using the WH-1000XM6 headphones in your home recording studio! It’s wonderful to know the vocal tracking feature is making your recording process smoother and more enjoyable. Your creative work is important to us, and we’re grateful to be a part of your musical journey.
Best regards,
-Fred
Thank you for choosing Sony!
We're elated to hear that you love using the WH-1000XM6 headphones in your home recording studio! It’s wonderful to know the vocal tracking feature is making your recording process smoother and more enjoyable. Your creative work is important to us, and we’re grateful to be a part of your musical journey.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
5
Is the music live???
on December 4, 2025
Posted by: Taylor Jr
Gender:Male
I bought these headphones about 3 weeks ago and I'm going to tell you they are the best I ever had. The music is so clear and crisp you can hear the lowest instrument in any song and the surround sound is just unbelievable. I highly recommend these headphones from Sony. You will not be disappointed. And if I can suggest a song for your first play on these headphones try the band Yes.. and the song Roundabout. You will not be disappointed.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 4, 2025
Hi Taylor Jr!
Thank you for the glowing recommendation and for sharing your experience with your WH-1000XM6 headphones.
We are delighted to hear you've found the sound so clear and crisp, letting you pick up even the lowest instruments!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Thank you for the glowing recommendation and for sharing your experience with your WH-1000XM6 headphones.
We are delighted to hear you've found the sound so clear and crisp, letting you pick up even the lowest instruments!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: MGUser
Verified Purchase:Yes
very disappointed. mic failed on first teams use. Cheap set worked much better.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, December 9, 2025
Hello MGUser,
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Written by a customer while visiting sony.com