Customer reviews from Samsung US
Samsung - Refurbished Excellent - 15W Fast Charge Single Wireless pad - Black
Average customer rating
2.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
8
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Refurbished Excellent - 15W Fast Charge Single Wireless pad - Black
Customer Rating
1
Pure Junk
on June 17, 2023
Posted by: PK25
from Boston, MA
Expertise:Intermediate
Pure junk. It worked 1x. Don't waste your money on this plastic square of nothingness.. Cheap, poor qualitu.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 19, 2023
Hi PK25,
Thanks for taking the opportunity to review your Samsung 15W Wireless Charger Single with Travel Adapter. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. Without knowing more details about what you have experienced with your products and not being able to ask you any follow-up questions, I recommend reaching out to Samsung Support for further assistance when you have the availability. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy-
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Thanks for taking the opportunity to review your Samsung 15W Wireless Charger Single with Travel Adapter. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. Without knowing more details about what you have experienced with your products and not being able to ask you any follow-up questions, I recommend reaching out to Samsung Support for further assistance when you have the availability. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy-
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor product
on September 9, 2023
Posted by: Sam sarang
Expertise:Intermediate
I brought couple of month ago,firstly no adapter was supplied.
Started using with Samsung adapter found online then started blinking non stop .Tried all troubleshooting as advertised with no luck .Looks like a faulty product with no warranty of long term use.Samsung you need to build better products for the money you take .
Started using with Samsung adapter found online then started blinking non stop .Tried all troubleshooting as advertised with no luck .Looks like a faulty product with no warranty of long term use.Samsung you need to build better products for the money you take .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Greetings Sam,
Thank you for finding the opportunity to share your sentiments with us about your Samsung 15W Wireless Charger Single with Travel Adapter. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Due to so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. For your convenience, I have included a link that contains your user manual. Without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support for further assistance and/or troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung 15W Wireless Charger Single with Travel Adapter. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Due to so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. For your convenience, I have included a link that contains your user manual. Without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support for further assistance and/or troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
No Power Adapter
on March 3, 2022
Posted by: c2vogt
there is not a great product description, the specs only say white, and the pictures lead me to believe that a power adapter would be included. however, when the product arrived, there was no adapter. to make matters worse, of the five random power adapters i had laying around, none of them were compatable. i can't honestly say how well it charges my phone because it can't get it work and am not sure what magic power adapter will work in order to buy a compatable one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Makes annoying noise
on May 7, 2022
Posted by: Mary
it works as it should with my s22 ultra in terms of charging. but the most annoying thing with it is that it makes a very annoying static and beeping sound. i have this sitting on my desk while i work in my office, but it consistently makes static and beeping sound. it’s not loud, but it will irritate your ears continuously. worst part of it is that it makes the sound even when i’m not charging my phone. i have to unplug it in order to stop the noise. i have stored away the platform altogether and just use the wire to charge. so much for “wireless” charging.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Charger works OK, cord is WAY TOO SHORT
on August 24, 2022
Posted by: JamesU
from TX
there is nowhere in my house where i can set this wireless charger safely to use it because samsung ships it with the tiniest of type c cables. am i supposed to use it on the floor?
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2022
JamesU, we appreciate your feedback regarding the Samsung 15W Wireless Charger Single. We are happy to hear you are enjoying the functionality of the device itself, we would recommend getting another cord that will meet your length needs and it will still be compatible with your device. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Works as it should
on September 14, 2022
Posted by: Kobelup
from Ohio
i received this as a gift with my purchase of my buds2 pro. nice packaging and i was excited that it had a fan on the bottom for heat. i charged my s22 ultra on it and removed when done charging. i checked my phone to see if it got hot while charging. it reached 101° not super hot but hotter than when using a cable to charge. not sure if the fan worked or not while charging my phone. i charged my buds case and the fan was working. so i will have to give it another try.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on August 26, 2022
Posted by: Ahmad
stopped working after 1 day. makes weird noises. would not recommend this product
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2022
Ahmad, thank you for your feedback and to alerting us of your difficulty. We would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist with troubleshooting this device to get it back to full functionality. Thank you for being a loyal Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't work
on April 28, 2022
Posted by: Misty
from South Dakota
for starters no travel adapter was included. 2nd it will not charge my note 20 ultra for more than 3 mon at a time. lastly it won't charge my galaxy watch 3 at all. even though it says it's qi compatible.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US