Customer reviews from Midea
Midea - Duo 12,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner, 40% Energy Savings, Ultra-Quiet, New - Black
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
27
4 Stars
5
3 Stars
5
2 Stars
7
1 Star
10
42%of customers recommend this product.
(
13 out of
31)
Customer Reviews for Midea - Duo 12,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner, 40% Energy Savings, Ultra-Quiet, New - Black
Customer Rating
1
Ok product, poor warranty
on July 19, 2022
Posted by: J
from Vancouver, BC
Verified Purchase:No
Unpacking this product, I noticed that one of the caster wheels in the corner of the air condition was broken. I have followed up with their warranty department and they said this part is not available. I asked them when it would be. They said that I needed to return the entire unit to the place of purchase. I have already installed the heavy unit inside my place and have thrown away the packaging. Customer service representative had no answer to that. It is sad, I actually like the unit so far. It is scary to see that I just invested a significant amount of money in a company that has such horrible post-purchase support. I fear for the day when something more substantive happens that renders the unit inoperable.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, July 28, 2022
Hello, J. Thank you for reviewing the Midea Portable Air Conditioner MAP12S1TBL. We are sorry to hear about your experience with your air conditioner. We would like to help you with this, please contact us at ex_edgar.m@partner.midea.com and reference case number 111565161. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
4
Beast
on June 23, 2025
Posted by: Little Champ
from North Adams, MA
I only give this 4 stars because it was NOT EASY to install the window components. I actually broke one of the plastic clamps trying to get the hose into the window panel, which means that I'm using black duct tape to seal the gap it created. Having said this, I love that it's portable and I can just wheel it into a corner come Winter. I also love that it's a SMART device and I can turn it on at work and come home to a cooler apartment. I also like the inverter technology (had it in my previous Media window AC), as it adjusts as needed. The vent pivots and really cools quickly, throwing cooled air clear across the room. What I really like is that when it pivots, the air bounces off the ceiling so that every part of the room gets cool and the air is circulated. So far, I love it.....though I'm not looking forward to the end of season and trying to figure out how to peacefully and easily get the window components out.
I would recommend this to a friend!
Response from MideaBy Ashley B., Midea Digital Support, June 24, 2025
Hello Little Champ. Thank you for posting your review on our Midea DUO Smart Inverter Portable Air Conditioner. We're delighted to hear that you are enjoying the quick cooling performance and features of the unit. If you need any further assistance with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Great Inverter Technology And Quiet when it's works
on July 9, 2023
Posted by: HVAC Technician
from Gilbert Arizona
Verified Purchase:No
I bought this Midea DUO 12,000 BTU for my master bedroom since I live in Arizona and it's south facing so due to the Heat loud my bedroom is always hotter even after adding a additional return air for my main hvac system. This unit worked great for a month or so but now the compressor shuts off even before the temperature is satisfied in the room and not sure if it's the blower or compressor that's making a loud noise but the compressor does shut off and the blower stays on circulating air even when set to auto on the fan side. I have used these for temporary cooling for my customers to keep a room comfortable until I'm able to install a new unit in their home if I'm not able to do a temporary repair for cooling. Maybe I got one that's was made on a Friday or something but for a babe brand I'm very disappointed for it not even being more then 60-90 days old.
Response from MideaBy mideapwr, mideapwr, July 12, 2023
Hello, HVAC Technician. Thank you for reviewing the Midea Portable Air Conditioner MAP12S1TBL. We are sorry to hear about your experience with your unit. For any questions or concerns, please reach out to us at DigitalSupport@midea.com and reference case number 111859049. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
Worked for a few months then compressor failed
on July 10, 2023
Posted by: Shawn
from Fort Worth, Texas
Verified Purchase:No
This unit worked great in my home office the first year. It allowed me to keep my office cool while raising the thermostat for the rest of the house. I used it for Summer of 2022 (about 4 months). Fast forward to Summer of 2023, and now the compressor won't turn on. Midea won't do anything about it because it's been over a year since purchase. I got a good 4 months of use out of it, but now it's just an expensive and bulky fan and I have no way of getting it fixed. I guess this will be my last Midea product.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, July 12, 2023
Hello, Shawn. Thank you for reviewing the Midea Portable Air Conditioner MAP12S1TBL. We are sorry to hear that your unit is not working as intended. We would like to help you with this, please reach out to us at DigitalSupport@midea.com and reference case number 111860343. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
1
I would give someone money to take this off my hands
on July 9, 2024
Posted by: Angry beaver
from Illinois
Verified Purchase:No
It sits on your floor where to drag a hose to your window. The problem begins when your try to clip it into the window inserts and realize these plastic clips barely hold without precision placement. Then, once set, the whole window insert falls into the room because the only thing holding it in the window is another little piece that doesn't even clip. It simply wedges on to the window insert before being pulled off by the weight of the hose pulling the window insert.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, July 11, 2024
Hello Angry Beaver. Thank you for posting your review on our Midea DUO Smart Inverter Portable Air Conditioner. We are sorry to learn about your experience with the unit installation. For further support with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com. -Midea Customer Support (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
1
Failed in less then 2 years
on August 9, 2023
Posted by: Andy
from Minnesota
Verified Purchase:No
We are very disappointed with this AC unit. It failed in the middle of a hot summer. Such an inconvenience and so much wasted money. The unit cycles ON/OFF repeatedly and the app shows "Evaporator low temperature protection". Upon inspection of the air filter and coil it appears the unit is low on charge since the air filter is clean and air flow is fine, while the coil is noticeably very cold at the bottom. Maybe you will have better luck...
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, August 15, 2023
Hello, Andy. Thank you for reviewing the Midea Portable Air Conditioner MAP12S1TBL. We are sorry to hear that your unit failed unexpectedly. We would like to help you with this, please reach out to us at DigitalSupport@midea.com and reference case number 111904398. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
5
Very energy efficient!
on September 24, 2024
Posted by: Pops
from Texas
I bought this portable air conditioner to supplement our main A/C unit during the hot Texas summers. It cools very well, sometimes giving you chills if you stand directly in front of it too long.
The inverter technology is very efficient also. I have it hooked into a portable power station in case of power failure, and it averages pulling around 700 watts. Thats way less than a smaller unit we bought several years ago that doesn't have inverter technology. So overall I am very pleased so far.
I would recommend this to a friend!
Response from MideaBy Ashley B., Midea Digital Support, November 21, 2024
Hello Pops. Thank you for posting your review on our Midea DUO Smart Inverter Portable Air Conditioner. We are happy to hear that you are enjoying the cooling performance and design of the ac. Have a great day!
Written by a customer while visiting Midea
Customer Rating
2
Great Air conditioner except for the noise…
on June 22, 2025
Posted by: Ibev
from California
This unit is really great for all intents and purposes. However as another reviewer mentioned, I’ve had it for 1 day and upon putting it in cooling mode it makes an extremely awful high pitched noise that is in addition to the noise made by the fan. As the other reviewer mentioned if you put it in fan mode the noise goes away.. I’m not sure I can deal with it and might have to return. I got this unit specifically because I’m sensitive to noise and it has this torturous high-pitched squeal. It would be the perfect unit if it wasn’t for this noise *sad face*.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, June 24, 2025
Hello Ibev. Thank you for posting your review on our Midea DUO Smart Inverter Portable Air Conditioner. We're sorry to hear about the high-pitched noise coming from the unit. For further support with troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea