Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Tab S8+, Tab S7+ Book Cover Keyboard - EF-DT970UBEGUJ - Black
Average customer rating
4.2
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
41
4 Stars
15
3 Stars
5
2 Stars
4
1 Star
4
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Tab S8+, Tab S7+ Book Cover Keyboard - EF-DT970UBEGUJ - Black
Customer Rating
4
Nice Cover/Keyboard
on December 20, 2020
Posted by: VeeBo
i absolutely love my cover/keyboard. when using it, feels like i'm actually using a laptop. however, surprisingly, i have notice some small scratches on my screen. i keep my tablet inside the case at all times and clean it with an eye glass cloth. i thought the keyboard would provide some level of screen protection, but now i'm wondering if the keyboard is scratching my screen.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful design, terrible function
on September 21, 2021
Posted by: UsaJB
from Usa
i got this to go with my new s7+ as it was a little bit bigger then my s7, and i strongly dislike the standard cover for these things so i wanted to try something different with the keyboard. but as other reviewers have said, the magnet is not strong enough so it just falls off. you can't pick it up when it's folded out either, the keyboard portion on his crumples the whole thing. but the back piece stays on very well and has a very strong magnet. beautiful design i really wanted to be as nice as it looks but not quite there yet i guess, i sent it back.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 22, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Tab S8+, Galaxy Tab S7+ Book Cover Keyboard. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for other covers available.
Galaxy Tab S8 Cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=Galaxy%20Tab%20S8%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144430340
Have a great day.
^Charles
Galaxy Tab S8 Cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=Galaxy%20Tab%20S8%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144430340
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good product
on January 4, 2021
Posted by: Anonymous
from Tallahassee FL
i really want to know why there isn't different colors? i wanted the best so i got this but, it needs to come in other colors.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Keys Quickly Fell Off
on December 29, 2020
Posted by: PuzzzleSolver
from Lisle, IL
usually i am happy with samsung products, which is why i do the trade in for each new model. this year my tab s7+ bookcover keyboard lasted two weeks before three keys fell off. i did not drop it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 30, 2020
Hello Colin, thank you for bringing this to our attention! We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142790037
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142790037
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Subpar
on October 22, 2020
Posted by: New Samsung User
they really needed to do a better job. every one has already mentioned the lack of back lighting.
and someone already mentioned the function key... though that can be remedied with an update... hint: just make it possible to hit the caps lock and function key at the same time to turn on the function key lock.
but i haven't seen anyone mention loose material between the dock and keyboard so that the keyboard twists and doesn't stay level, or pushes forward - requiring more distance between you and the screen. this is noticeable when using on the lap.
they really need to take another whack at this... significant room from improvement
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 22, 2020
Hello New Samsung User, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to type.
on November 10, 2020
Posted by: Kengo
i like the keyboard but has connectivity issues. should not have to reboot tablet to connect keyboard. connectivity should be automatic. i am a believer in samsung products, phone, tablets and tv's. have not decided but might return.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 22, 2020
Hello Kengo, we apologize that your experience with this accessory was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Keyboard
on November 24, 2020
Posted by: Anonymous
from Las Vegas
Gender:Female
[This review was collected as part of a promotion.] This is the perfect complement to the S7+. This is by far the best keyboard I have used with a tablet. It has more of a feel of a computer keyboard. The keys are same size as a keyboard so it makes it easier to type. The keys also have intuitive function, which makes it easier. And it is super lightweight!
Written by a customer while visiting The Insiders
Customer Rating
5
Beautifully functional keyboard
on December 4, 2020
Posted by: tanyashart
from Sarasota
Gender:Female
[This review was collected as part of a promotion.] This pandemic has definitely presented challenges for work and working from home. This new Samsung Keyboard is the perfect companion to my Samsung tablet. Not only does it provide a lightweight option for a cover and screen protector, but it also is essential to converting a tablet into an essential and functional piece of equipment that enables me to get my job done.
This keyboard really enables me to use my tablet as I would a laptop. I am able to be just as productive as if I were in front of a PC. Emails have always been an issue for me when using a tablet because I am limited by how fast I can type. With this additional keyboard, those limitations are removed. The touchpad is nice as well. I often find myself touching the screen, out of habit, but am learning how useful the touchpad is here.
Also, I think it is important to note, that I haven't had any issues when using the tablet as a tablet, with the keyboard opened and wrapped around the back, even though my fingers are hitting the keys based upon my grip.
This is definitely an essential purchase!
This keyboard really enables me to use my tablet as I would a laptop. I am able to be just as productive as if I were in front of a PC. Emails have always been an issue for me when using a tablet because I am limited by how fast I can type. With this additional keyboard, those limitations are removed. The touchpad is nice as well. I often find myself touching the screen, out of habit, but am learning how useful the touchpad is here.
Also, I think it is important to note, that I haven't had any issues when using the tablet as a tablet, with the keyboard opened and wrapped around the back, even though my fingers are hitting the keys based upon my grip.
This is definitely an essential purchase!
Written by a customer while visiting The Insiders