Customer reviews from samsonite.com
Samsonite - Omni 3 Piece Hardside Luggage Nested Spinner Set 68311-1041 - Black
Average customer rating
4.4
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
46
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
6
84%of customers recommend this product.
(
42 out of
50)
Customer Reviews for Samsonite - Omni 3 Piece Hardside Luggage Nested Spinner Set 68311-1041 - Black
Posted by: Cricket29
from South Louisiana
Verified Purchase:Yes
Luggage is sturdy. Not a lot of wear & tear on it yet. But it’s well made. Wheels roll easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Worthless junk.
on December 2, 2024
Posted by: jhbingham
[This review was collected as part of a promotion.] Bought two lots of the 3-piece sets. One for me, one for the wife.
WASTE OF TIME AND MONEY!
WASTE OF TIME AND MONEY!
After only a few trips with the cases, the wheels jammed and broke! Complete waste of money! I have two cases between the two sets that I cannot use because of the broken wheels. and it seems that replacement wheels are not available!
I will never trust Samsonite again!
I have since bought a cheap brand case that has withstood multiple trips without any issues!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 6, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Wheels just disintegrate within a year or two
on December 10, 2024
Posted by: travellertom
from NEW YORK
[This review was collected as part of a promotion.] Bought these cases about 2 years ago and similar to what others have noted here, the wheels break and get torn apart super easily. It is now impossible to pull the suitcase easily. 2/3 cases have this issue and they don't even get used that often. As far as I can tell, there's no easy way to even find replacement wheels for some odd reason. DO NOT BUY!!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 13, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Broke before we even got to the airport
on July 30, 2021
Posted by: Nothanks
from Ut
The handle on the large bag broke before we even got to the airport on the first use. I paid a premium for the samsonite name and ended up with junk.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Shelly65
from Florida
Verified Purchase:Yes
Arrived with the zipper broken before 1st use. I am going to presume this product is no good for travel if the zipper is already damaged! Promptly returned
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
This is our 2nd time buying from Samsonite!! Love Them
on April 5, 2017
Posted by: Anne
from Denver
Verified Purchase:Yes
We travel all the time! I love the different sizes and color! Fits our needs perfectly!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Nitish
from California
Verified Purchase:Yes
Quality is good. TSA lock quality is okay. I will be using it in coming days. I can share move after one use.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Scratch resistant? Vs scratch proof
on March 2, 2017
Posted by: Linda
from Surrey BC Canada
I bought this luggage set not long ago and this is the first time that I used it. It had a long deep scratch on the bottom and was damaged by the Airport during transportation. I reported to Air Canada and they will not accept my case and "kick the ball" to samsonite. They asked me to repair the damage with samsonite. However, I E-mailed samsonite and this is their reply. "They advised that when it sates "scratch resistant" it does not mean scratch proof (similar to stating water resistant vs water proof). They further advised that this would not be considered a manufacturing defect." I bought this set because it is scratch resistant and hope it will do the job. However it does nothing, and they even play the word game "resistant vs waterproof". If you want to buy this set just be mindful about this is scratch resistant not scratch proof. I know it is normal to have damage to the luggage when you transport it. But this is my first time using it and it does not last very long. The wheels are ok and the luggage is light.
Pros: Easy To Identify, Lightweight
Cons: Poor Quality, Scratch easily
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hello Linda,
Thank you for taking the time to review the Omni PC Spinner Set. Here at Samsonite, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note the issues you are having with scratching and will forward them to our product development team.
Thank you for taking the time to review the Omni PC Spinner Set. Here at Samsonite, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note the issues you are having with scratching and will forward them to our product development team.
Written by a customer while visiting samsonite.com