Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: Gigiof3
Verified Purchase:Yes
I’ve really enjoyed my K-Express, so when a malfunction had me without a coffee maker, I reached out to Keurig. They were courteous, professional, and satisfaction driven. Within days and with minimal effort on my part, they replaced my malfunctioning machine with a brand new brewer. It’s a relief to work with a company that still is concerned with meeting their customers’ needs.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RSE1956
Verified Purchase:Yes
This coffee brewer makes a hood cup of coffee fast!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JayBob
Verified Purchase:Yes
I purchased not quite a year ago worked great and then no warning just quit. Would power on but no brewing. I contacted keurig via phone and they were very polite and helpful. The only reason not a fifth star is I had to take pictures of the machine , the serial number receipt and a hand written note, then email everything to the exact email they sent me. I thought a little overboard but with that said everything went smoothly I received my new machine in about a week and sent the old machine to Keurig as they requested. Satisfied customer
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lisa0814
Verified Purchase:Yes
I am happy with this and such a fast and easy start to my morning., However, I do wish that the ounces were larger. Even though I set for 10 oz. my cup is never full and I have to add water. And I'm using a regular size coffee cup. I do love the machine though.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Warranty no Hassel replacement
on January 23, 2023
Posted by: Coffee loving Marine
My coffee maker failed 2 weeks out of warranty and theu replaced it no hassel at all! The young lady I spoke with was very professional and understanding. Took about 15 minutes on the phone and 10 mins on email and it was shipped right away!! I will buy Keurig coffee makers from now on!! Of this is the way they treat customers, they got one for life!!! Thank you Keurig and a special thanks to the young lady I spoke with!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: 2 thumbs up
Verified Purchase:Yes
Very helpful customer service, and willing to help out and work with customers.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: V1935
Verified Purchase:Yes
I bought this product in June of 2022 it stopped working a few weeks ago. I called Keurig and a replacement was sent quickly with no hassle. My new coffee maker is working fine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Zuska
Verified Purchase:Yes
I love Keurig coffee makers. They are simply the best. However there are occasions that you get a defective one. This has happened to me twice in the last 13 years and their quick response for replacement keeps me buying them. Their customer service goes above and beyond!
Written by a customer while visiting keurig.com