Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: cdhahn
Verified Purchase:Yes
We purchased a K-express after our old K machine died. It was purchased in July of 2022. In December it quit working. I called customer service and the young lady walked me through descaling (I had just descaled earlier in the week). The machine work to make one cup of coffee and then died. Making horrible grinding sounds but not putting water through. I called a second time and explained the situation and was sent a new machine with another warranty. Always important to complete the warranty information. New machine is working great! Thanks for the great service and honoring the warranty!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Vdonohue
Verified Purchase:Yes
This was a warranty. It was very easy to do the exchange. And the customer service was very friendly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Turquoise
Verified Purchase:Yes
I bought a new mini Keurig last January. It quit working in October. The company sent me a replacement - no charge. It works great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Marvin Gomer
Verified Purchase:Yes
Easy hassle free reasonable return policy! Thank you Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jcm344
Verified Purchase:Yes
Love the coffee maker just hope this one last longer than the first one . First one only lasted 4 months.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MeMe25
Verified Purchase:Yes
When our 4 month old Keurig malfunctioned, I called the customer service number. After answering a few questions, a very helpful representative took my information and gave me instructions on how to receive a replacement. The next day I received an email that a new coffeemaker had been shipped. Two days later it was delivered to our door. Thank you, Keurig, for your promptness!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Williamlove87
Verified Purchase:Yes
This is the third one I’ve owned the first one was a bigger one and you could make larger size cups this new one would be perfect if you could make up to 14oz cups but the largest it has is 10oz but other then that it’s perfect and the replacement process was easy to do just a great company
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Darryl G
Verified Purchase:Yes
We got this as a Christmas gift. It malfunctioned within 2 days. I call it in and the girl that helped me sent a new one right away. Great service. Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com