Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: LisaMK
Verified Purchase:Yes
I bought a K-Express as a house warming gift for my daughter. She only it less than a year and it no longer worked. I called number provided and they went through a few trouble shooting things with me. We discovered that the machine was defective. I was sent over to a great gal that helped my get a new one at no cost. Coffee maker has been received and works great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
We really enjoy that we can make 1 cup at anytime
on December 4, 2022
Posted by: MrsClaus1
Verified Purchase:Yes
Enjoy that we can make one cup at a time. It is so easy to use, love it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: sherrygary
Verified Purchase:Yes
My first Keurig messesd up & I recieved a replacement free of charge, even though I did not have my recpt
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kevin and Leslie
Verified Purchase:Yes
Our single serve machine stopped working so I called Keurig and since we had registered our machine they easily found the information in their data base. After a few questions and verification of serial number and a picture or two sent via email a new replacement machine was shipped out to us. We are up and sipping coffee once again! Thank you, Customer Service team!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Michellerae63
Verified Purchase:Yes
My Keurig malfunctioned after the descaling process. One call to customer service and a week later I received my replacement coffee maker! Thanks for standing behind your product and taking good care of your customers!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: tjm2828
Verified Purchase:Yes
They replaced our Keurig unit due to a defect. The original unit was purchased in 2021. Customer service was a pleasure to work with. Process was very easy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Linda 10
Verified Purchase:Yes
My replacement works great, but most of all, the quick response of calling in, and receiving my new replacement was a breeze. Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LSD1
Verified Purchase:Yes
We bought our Keurig Express last year. We bought an extended warranty. We descaled it like we were supposed to when the descale light came on, however, after descaling, the light would not go out. I descaled it a second time, with the same results. It just so happened that our machine was still under the one year warranty period. Keurig replaced our coffee machine with another new machine. We plan to descale the new machine every 3 months or so, even though we use bottled water for making coffee and did not descale the old machine until the descale light came on.
I would recommend this to a friend!
Written by a customer while visiting keurig.com