Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Customer Rating
1
Broke after 4 months
on February 11, 2022
Posted by: KCcoffee
I bought this Keurig to replace the last one that broke. Worked fine for 4 months and suddenly the lid won't stay down so it won't brew. Can't seem to fix it and I've spent too much time trying to fix already. Disappointed in the poor quality. What is the warranty?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 18, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
2
Disposable Brewers
on April 27, 2022
Posted by: Terri McK
I have been using Keurig since single-brew machines were a novelty. My first machine lasted 5 years, the second two years, the third was replace under warranty. When that unit broke after the first descaling I just couldn't deal with customer "service" again and bought a new unit. That was 3 months ago and, no surprise, after the first descaling it is malfunctioning. Keurig should just let consumers know their units are disposable. I like the convenience and the current machine is basic enough for my 84-year-old father to use. But please--if you want consumers to purchase your profit-generating pods--go back to making machines that last longer than the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good but didn't last
on May 3, 2022
Posted by: TTRon
We bought this 11 months ago for our travel trailer. The size and capabilities were perfect during the time we were temporarily living in our trailer. The descale light came on so I tried to do the descale procedure. Unforfunately, the unit died during the process and would not turn on. This was our daily use coffee maker and it wasn't worth pursuing contacting support, etc. I wasn't happy but we really needed an immediate replacement. Since the size was perfect and the price was ok I just purchased another one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Pricey for 2 weeks of coffee
on May 14, 2022
Posted by: cobrien85087
I bought this 2 weeks ago, guess what? It no longer works.
So in short, this product sucks and Keurig's quality has obviously gone down significantly since my last one (it lasted almost 6 years).
Overall if I could it would be a 0/5 for me.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Descale light
on February 16, 2023
Posted by: Venturegal
I use this coffee maker every day and really like it but the descale light went on and now will not go off. I have descaled according to directions and the light remains on.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Compact, fast brew, & so cute
on February 15, 2021
Posted by: Misty201
Very simple brewer. The only settings are for the 3 different cup sizes. I also like that the whole brewer is simply one solid tropical teal color & it looks lovely in my kitchen. Brew time is faster than I remember other keurigs being. I'm quite happy with it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great, fast and sleek little brewer!
on February 22, 2021
Posted by: Larlass
I’m in love with this new keurig! I had an older one before but it was really heavy and took up a lot of counter space. I love that this one is nice and sleek and barely takes up any space on the counter! Other thing I noticed is you don’t have to wait for it to heat up. I turned it on and it was ready to brew almost instantly! I like the option to choose the size I like to brew as well. Coffee cake out great and brewed super fast. Would definitely recommend this brewer! Looking forward to using this for both coffee and tea. I received this product free or complimentary for testing.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Compact K-Cup Coffee Machine!!
on February 23, 2021
Posted by: Jordan B
Overall, this is a wonderful product. The packaging was very high quality and professional, and the setup took less than 2 minutes. Visually, I have the red colored option and it looks very cool. Ultimately, the compact size of this model gives me the ability to have it in my home office.. which will be very convenient. The machine itself works very well. The coffee brews surprisingly quickly, and is a good strength. The 6, 8 and 10 punch settings are sufficient. The only thing that I would have liked to see is a button to brew a stronger cup.. but overall, this is a fantastic k-cup coffee machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com