Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: EileenK
Verified Purchase:Yes
I had a slight problem with my new machine and after some discussion with a customer service representative it was decided that replacement would be best. I received it within a week and am happy to have this great appliance back
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: 73 swinger
Verified Purchase:Yes
I bought my k express and it was great until I moved it 1300 miles. Don’t know what happened but I called Krueger and they were great replaced it with no problem
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Eshat
Verified Purchase:Yes
I called Keurig about my coffee maker not working. They had me try a few things to fix it. When nothing worked they replaced it no problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Blue eyed coffee loving
Verified Purchase:Yes
I recently received a Keurig Machine for christmas, I used it daily and when it said to descale, I bought the cleaning solution and did what I was supposed to. When I did this something happened to the machine, I called the hotline and Keurig was so gracious to send me another machine. I was at aww that they did this. I had my replacement machine within 7 days of my phone call.
Written by a customer while visiting keurig.com
Customer Rating
3
Only lasted about 6 months
on March 18, 2022
Posted by: taytay2350
I loved this thing at first. I cut down on the amount of coffee I drink so this was perfect for my one cup a day. I descaled it once after 3 months. When it came time to descale it again I followed the instructions and then it quit working. Lift the pod lid size lights blink twice same for when you close the lid to brew but it shuts off. You can get water to flow by pressing the 10oz button but it is not hot water to brew. I didn’t register it so I can’t get a replacement. We bought a new one. Hopefully this one lasts longer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
That doesn't sound right. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Posted by: Hippie
Verified Purchase:Yes
Employees are wonderful and extremely patience. They are why I would purchase from you again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffeedrinker7216
Verified Purchase:Yes
Love my machine it’s the best. Always gets the perfect cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great customer service and knowledgeable help.
on March 19, 2022
Posted by: Vqueen
Verified Purchase:Yes
I had a problem and they took care of it with no hassle.
I would recommend this to a friend!
Written by a customer while visiting keurig.com