Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: junie2000
Verified Purchase:Yes
The representative was knowledgeable and quickly handled the warranty process.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
I purchased a K-Express Essentials coffee maker
on October 31, 2021
Posted by: smc1
I love how fast this machine makes coffee. I am not sure if the annoying feature of my model is a defect or a characteristic. After brewing 1 10 oz cup, I am not able to brew a second cup without adding more water to the reservoir, even tho 3/4 of the water still remains in it. The 'add water' button lights up. Please advise.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: SSCW
Verified Purchase:Yes
It’s small and compact, works well for 3 cups of coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jim5
Verified Purchase:Yes
I purchased the one and it didn’t work properly, one phone call and it was replaced!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Home Depot 2671
Verified Purchase:Yes
My company purchased the K-Express for special meetings at our store. During a store wide breakfast someone thought it would be a good idea to use the bosses coffee machine & of course someone broke it somehow. It simply would not turn on anymore. I tried to look up the manual to trouble shoot it & see if I could fix it. When I couldn't find it anywhere I called Keurig customer service to see if they could help me. The wonderful woman on the phone asked when it was purchased & as the book keeper I still had the receipt. As it turns out, it was still under warranty & she happily helped me set it up for a replacement. In about 2-3 weeks we had a brand new machine! I couldn't be happier & of course love all of my Keurig machines of which I personally own 3 :D
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Tracy Bolt
Verified Purchase:Yes
I bought a brand new one in July. The first time it needed to be descaled and I did it 3 times and it wouldn’t go out of that mode. I called customer service and they did some trouble shooting over the phone and then they mailed me a brand new replacement!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cord
Verified Purchase:Yes
Replacement Works Wonderful
Gets hot and make coffee easily
Gets hot and make coffee easily
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: antandtoni
Verified Purchase:Yes
I like the machine a lot, it is super quiet & fast, it has a large water reservoir and the choice of 3 size coffee cups.
I would recommend this to a friend!
Written by a customer while visiting keurig.com