Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5 out of 5
4.5
(1,786 Reviews)
Open Ratings Snapshot
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product. 
(
1,455 out of 1,659
)
Best Buy Privacy Policy
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Customer Rating
3 out of 5
3
3 weeks no response
on September 13, 2025
Posted by: She568
Verified Purchase:Yes
I called early August and did hear back.
Three went by so called again and hav to repeat the whole process again.
This time did get someone to sent a replacement after walking through not getting machine to work on phone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3 out of 5
3
Common Problem with Coffee Maker
on September 13, 2025
Posted by: Bryan W
Verified Purchase:Yes
This is the third replacement I've had to do, all having the same problem. The unit will stop brewing and you have to continually open and close the K-Cup lid and eventually it might brew.The CS rep tried to deny my claim stating it was because I wasn't using Kureg K- Cups. I explained to her it had nothing to do with the Cups. I did get my unit replaced. I think Kureg should extend their warranty to longer than a year. I like the product just not the Common Problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
Great warranty replacement!
on September 15, 2025
Posted by: doulapam
Verified Purchase:Yes
The only disappointment was in not being able to get the same color. But, the ease and speed of getting the replacement was terrific!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
Speedy replacement under warranty!
on September 16, 2025
Posted by: Pam from PA
Verified Purchase:Yes
My warranty replacement was super speedy. Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
Known problem
on September 17, 2025
Posted by: Debbieg62
Verified Purchase:Yes
Unfortunately the coffee maker stopped working after descaling.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
Quick Response
on September 19, 2025
Posted by: CyN H
Verified Purchase:Yes
I love this coffee machine! Super efficient and the portions are perfect.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
The perfect cup of cacao
on September 20, 2025
Posted by: T Dizzle
Verified Purchase:Yes
The perfect cup of cacao, The perfect cup of cacao
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5 out of 5
5
Krig
on September 24, 2025
Posted by: Memi
Verified Purchase:Yes
It is about got a new replacement and works good we love it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
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