Had a problem with my Keurig express leaking water onto my counter, about 2 tbsp per cup. Had a replacement sent to me right away free of charge. I love my Keurig, best coffee maker I've ever had
My old k machine started giving me problems and it was replaced...quickly and with no hassle. I don't think you realize how appreciated (and rare) that kind of service is.
Our K-Express Essentials quit working so we called support to see what we could do. Unfortunately, it could not be repaired but the team walked us through the process or warranty replacement and we received the same machine within a week!