Easiest process to receive a Kcup replacement. Be sure to keep receipt and serial number sticker etc. process was simple and I received a new machine very quickly! Thank you Keurig!
We had an issue with our Keurig Xpress. It wasn't drawing water. I called the 800# and the person was super helpful. We ran through a test and it still didn't work. Without any quibbling, He said I needed a new one. It was really easy.