Took awhile to get my replacement. Had to stay on top of it because somehow the ball got dropped . But after 3 calls and two months later finally received the new one.
This is a cheap keurig machine. I've had to use the warranty to replace it twice already and it's not even been a full year. After a few months, it leaks from all over the top of the machine.
My first one stopped working and since I registered it when purchased I was able to call the number provided and trouble shoot. Since it appeared to be broken they quickly shipped out a new one to me. I have tried cheaper brands and they don't compare