I brought this machine a little under a year ago. It went out. I had to call and make a request a claim. The process was nice and smooth. I was replaced with a new machine in less than a week of filing.
I had gotten 1 in July & enjoyed it when it quit working. Called service & they were great & after ckg.for problem they replaced it. Now have coffee every morning again.
This is a great little basic brewer. I purchased this to replace my old Keurig. I am shopping for one of the newer models but this will do until I decide which one. This was a good value and I'm actually very happy with this one.
I bought this Keurig as a gift for Christmas fir my daughter last year. For some reason, the Keurig ‘died’ while it was being descaled, as we were prompted to do. Customer service was fantastic and easy. We received a replacement in the mail within 4 days. Great!
I really enjoy my fresh cup of coffee in the morning! This coffee maker is perfect to have any of the 3 size cups I want...6, 8 or 10 ounce. I Love it. It is quiet too! That makes it a plus for me! Thank you for making such a good product.
Customer service was great, efficient, and helpful. After trying to troubleshoot, product was still not working. Customer service was quick to replace same product and it shipped very quickly. Was able to get back to my regular coffee mornings! Thanks keurig!