Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Customer Rating
2
Gave up on me.
on October 24, 2021
Posted by: BrandieK
I bought this product back in May 2021 and its now Oct 2021 and it stopped working and ive tried fixing it and nothing worked.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
machine broke after 28 days
on October 29, 2021
Posted by: yahmahn56
descaling light would not turn off after performing the descaling process
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
Thank you for reviewing your K-Express Essentials coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
5
I love it
on November 7, 2021
Posted by: Emily A
I bought mine about two weeks ago and I'm in love with it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Broken Already
on January 8, 2022
Posted by: Holli18
I been using Keurig for years my old one went out because had it for like ever so I went and got me this new one back in August for a birthday gift to myself and I went back to go make a cup for Christmas and would not turn on or nothing. I am so bumped I really like it nice size doesn't take up much space comes out fast. Disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Bb22
Verified Purchase:Yes
As soon as I got it out of the box and plugged it in it didn’t work! This is the 2nd one in less than 3 months that has been messed up. Literally didn’t even use the 2nd one at all and it was messed up!
Written by a customer while visiting keurig.com
Posted by: Cbeh
Verified Purchase:Yes
This was my second replacement. Only had both for about 6 months before it both stop brewing. I ordered because I like the size of this coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Good machine
on March 20, 2022
Posted by: Angela25
I bought this coffee machine about 6 months ago. Unfortunately it will not work, it will not pump water. We have tried everything and used multiple YouTube videos. I am disappointed because the coffee machine is only used twice a week if that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
This is definitely not the experience we want you to have with your coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
2
New machine, bad coffee
on April 25, 2022
Posted by: Lfkasper27
I had a Keurig that I used every day for many years.The coffee started to taste bitter, even after cleaning the machine, so I decided to buy a new machine. I’ve had the new machine for about one month and the coffee tastes awful.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com