The original unit only lasted five months. Keurig did honor the warranty after much tenacity on my part. The process was way more difficult than it should have been. But happy they came through in the end.
I can’t thank the Keurig customer service enough for replacing my Keurig Express. I got such good care and my new coffee machine was delivered within a week.
If you just have to have it. Then buy the warranty
on July 25, 2023
Posted by: Botheredbyit
Verified Purchase:Yes
Bought one. Broken out of the box. Returned got new one. Lasted few months. Called warranty nightmare begins. Never another keurig will I purchase !!!!
I got a replacement for one I had. It was defective so started smoking in a descaling cycle. I love this unit. Its makes great coffee and is very attractive. Also the water reservoir is very convenient 🥰
Love it. Just the right size-doesn’t take a whole Lotta room on the counter. Water holder is large enough to make several cups of coffee without refilling all the time. Reasonably priced.