Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: Coffeeyyy
Verified Purchase:Yes
My first one has failed, luckily it was covered under the warranty and they sent me a prompt replacement. My have to look into another model of Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BillO24
Verified Purchase:Yes
Great product and a terrific company stands behind their products
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KiraD
Verified Purchase:Yes
We bought the Keurig last December. In early April it died. I contacted Keurig and the process to get a warranty replacement was fairly smooth. I didn't have my receipt. They sent me an email with the directions. I had to get some clarification on what numbers they needed but once that was resolved, the process went smoothly. The call center person was nice and informative. I only gave 4 stars because the original machine died in a shortly after we bought it. Hopefully this one lasts longer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rstrickjr
Verified Purchase:Yes
I had a warranty issue. Keurig couldn’t be more customer focused and handled the replacement within days. Great company!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mtdrifter
Verified Purchase:Yes
The experience of returning a defective K-express coffee maker for a warranty exchange was very easy. The replacement came quickly and works well
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Patrick20
Verified Purchase:Yes
Bought Aug 2022. Very convenient to use. Last month the Descale light would not go out. Followed all of CS suggestions but no luck. They sent a new one right away. Great Customer service. Knowledgeable and friendly staff.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Unhappy hubby
Verified Purchase:Yes
I bought a Keurig for Christmas for my husband. It stopped working in April, called and got a replacement, and it stopped working less than a week after I got it. I called the exact same number, told them the exact same story and went through the exact same information as the second replacement And they denied this one because I forgot to put the reference number on the photo w/my name, so I copied the reference number, took another photo and sent it and haven’t heard back yet. This has not been a fun experience because the Keurig's keep breaking after a short time of owning them.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Mine quit working and I called support to trouble shoot. We tried a few things and it was decided that I needed a new one. The support person told me mine was still under warranty and they would send me a new one. It was just a matter of days and I had the new one. I even asked for a different color and I got the color I wanted. She made it so easy and she was very friendly.
Thank you to your customer service. I love the kurieg!!
Thank you to your customer service. I love the kurieg!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com