Customer reviews from keurig.com
Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Average customer rating
4.5
(1,786 Reviews)
Rating breakdown 1,786 reviews
5 Stars
1,371
4 Stars
166
3 Stars
92
2 Stars
51
1 Star
106
88%of customers recommend this product.
(
1,455 out of
1,659)
Customer Reviews for Keurig - K-Express Essentials Single Serve K-Cup Pod Coffee Maker - Red
Posted by: GlendaT
Verified Purchase:Yes
I recently reached out to Kurig bvmc my previous kurig unit suddenly stopped working so after a bit of back and forth and sending them certain documents that were required they kindly sent me a new unit its not tge same as my other one but it works great I'm satisfied with it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Big E 44
Verified Purchase:Yes
my experience with Keurig replacing my broken K-Express was very good. But my first K-Express broke down after only four months. I recommend this product with caution.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Heidi59
Verified Purchase:Yes
I have nothing but rave reviews for your customer service. It is what customer service should be and rarely is.
I called twice, once to report a faulty machine, and second, for help redeeming a coupon.
I received a new coffee maker within a few days.
Both times, the representative was friendly, helpful and professional.
I called twice, once to report a faulty machine, and second, for help redeeming a coupon.
I received a new coffee maker within a few days.
Both times, the representative was friendly, helpful and professional.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: deb2000
Verified Purchase:Yes
I contacted Keurig after my K-Express suddenly stopped working. The customer service agent was incredible and she was able to walk thru the troubleshooting process with me and then proceeded to explain that a replacement would be sent out. I was so pleasantly surprised that I didn't have to argue for a replacement! Kuerig gained a committed customer!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shellie98
Verified Purchase:Yes
I bought it brand new in February and after fighting with the company for months trying to get a refund since the replacement they sent was still defective I’m finally getting another replacement and hopefully this one actually works. This was one of the worst company’s to deal with in regards to getting a refund or a replacement brewer that actually works. They refused to give me a refund and at one point wasn’t going to replace the defective replacement they sent me. Do NOT buy the Express essentials coffee brewer it’s horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Gpnanc35
Verified Purchase:Yes
I bought this last year & love it, it was a replacement & the warranty is awesome.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LeahW
Verified Purchase:Yes
I bought A machine a little over 10 months ago and they replaced it no problem within 4 days. Great service. Great product. Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nhoj23
Verified Purchase:Yes
I bought my first machine and it didn’t last 90 days
The replacement quit working this morning until I unclogged it
I’ll stick with my Mr Coffe that will last 20 years
The replacement quit working this morning until I unclogged it
I’ll stick with my Mr Coffe that will last 20 years
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com