Customer reviews from lenovo.com
Lenovo - ThinkPad Universal Thunderbolt 4 Smart Dock - 40B10135US - White
Average customer rating
4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
33
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
7
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for Lenovo - ThinkPad Universal Thunderbolt 4 Smart Dock - 40B10135US - White
Posted by: user15user15user15
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dock works as expected- I am able to connect all of the necessary devices.
Written by a customer while visiting lenovo.com
Posted by: Coalcar 77
from Indianapolis, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a laptop that was highly capable for work while I was on the road. This machine has all the capabilities of my workstation and more. Can't say enough great things about this computer. Awesome graphics, fast processor, a great all in one solution for on the go.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
on April 5, 2023
Posted by: Brianky
from Fremont, CA
[This review was collected as part of a promotion.] I bought this 2 months ago but only discovered after trying to troubleshoot that there is no solution for the message I keep getting: "The connected AC adapter has a lower wattage than the recommended AC adapter which was shipped with the system. To use AC power, please connect the AC adapter which was shipped with the system. Press the ESC key to continue." At the time of the purchase, I was assured that this dock was compatible with my Thinkpad P1 Gen5. And then when I spoke with a tech support person, I was assured that these two products were compatible. I see online now that there's a dock that is named "workstation" after the return window has passed. I had many problems in the past with Lenovo, but decided to give it another chance. But never again.
No, I would not recommend this to a friend.
Response from lenovo.comBy Subhash_Lenovo, Customer Service, May 10, 2023
Lenovo appreciates all feedback and thank you for taking the time to leave your rating and review! We apologize for your inconvenience. Please check your email.
Very Respectfully,
Subhash_Lenovo
Very Respectfully,
Subhash_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Poor purchase eperience
on December 7, 2022
Posted by: annoyed squared
Lenovo really doesn't care about my experience as a customer. They require a signature for their laptop dock, which is a relatively cheap item. Who would wait at home for that? Their courier "missed" me and now I have to deal with all the hassle of pick it up from somewhere, while the when would the item arrive at that "somewhere" is completely unknown... What are poor experience! Lenovo really doesn't care, because they "moderated" (censored) my first post here about it, citing their "policy." I guess their policy isn't for the purpose of better serving their customers? Now for giving this review, Lenovo also requires me to tell them how old I am?! OMG!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 8, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. Please contact our Customer Care team at 1-855-253-6686 option 3.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Kevin N Bord
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Allowed me to access all my system components seamlessly (monitor, printer, speakers, internet, etc). Working great so far
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Resolved a lot of issues
on November 4, 2022
Posted by: dtovcloudops
from Ohio
[This review was collected as part of a promotion.] I received a Lenovo ThinkPad X1 Nano from my new employer and was surprised to discover only two thunderbolt ports. I knew immediately I would need a docking station.
I received the Universal Thunderbolt 4 Smart Dock a couple of days later and it has resolved a lot of issues I was facing that came from only having two thunderbolt ports.
Like with any docking station, there will be computer adjustments ie: screen flicker, audio quality inconsistencies, software installs, and software upgrades. You may need to unplug and re-plug certain cabling like, HDMI and/or DP, to rectify any visual/audio defects. I had to and it was no big deal, but is the reason for the 4/5 stars.
I have plugged into docking station:
2 - External monitors ( USB-C and Display port ) with one monitor running at 4K.
1 - USB Keyboard
1 - USB Bluetooth mouse
1 - Ethernet cable
1 - USB Microphone
1 - USB Webcam
With ports remaining!
As long as users are keeping up to date with necessary drivers and other software, then you should have a positive experience with it. Just keep in mind that docking stations are great mobile devices, however, operate best if fixated on your workstation for extended periods of time. Unplugging and re-plugging cables can wear on the ports and that could diminish the quality of your experience.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Chris Michael
from Raleigh NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Thunderbolt 4 dock is amazing and is a must have if you have the latest ThinkPad laptop.
Written by a customer while visiting lenovo.com
Customer Rating
1
Paper Weight- AVOID
on July 7, 2023
Posted by: El Zissou
from Montana, USA
[This review was collected as part of a promotion.] It is a paper weight. My company has tried several of these and none of them work correctly. All of them had no ethernet connectivity and several never connected to second monitors. It is a huge headaache deploying these docking stations. i would avoid them at all cost.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 10, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We’re very excited to hear from you. We appreciate every single customer, and we want you to know that it includes you. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
We’re very excited to hear from you. We appreciate every single customer, and we want you to know that it includes you. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com