Customer reviews from belkin.com
Belkin - Refurbished Excellent - 2-in-1 MagSafe Wireless Charging Dock 15W Compatible with iPhone 17, 16, 15, 14, AirPods & more, with PSU - Sand
Average customer rating
3.9
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
30
4 Stars
2
3 Stars
1
2 Stars
4
1 Star
8
50%of customers recommend this product.
(
11 out of
22)
Customer Reviews for Belkin - Refurbished Excellent - 2-in-1 MagSafe Wireless Charging Dock 15W Compatible with iPhone 17, 16, 15, 14, AirPods & more, with PSU - Sand
Customer Rating
5
Great Product
on March 2, 2024
Posted by: Brandon3
Had a hard time trying to decide what charging dock/pad to buy. Looked over hundreds of reviews to find correct fit but sometimes is difficult who to trust/ listen to. I decided to go with the 2 in 1 dock. Most of the reviews were based off of shipping problems. I have had the product for over a month now and I love it. Love that the charger is built in to base and that it is usb-c. It does not come with power block but not surprised since it is the norm now. I noticed that a few reviews mentioned that it was hard to line up magnet to charge? Well I am here to say that with my otter box mag safe case on, it will pull my phone to where it goes after placing it on platform. I have iPhone 15 Pro Max and use the tilt function and it has not fallen off once. I have used the platform to charge AirPods. The only thing I would say about this product is my watch doesn't fit on it very well. What I mean is that my arm bands dangle down and hit the table which forces it off the charger so I have to curl them. Arm bands come in many different styles so it may not do anything.
I would recommend this to a friend!
Response from belkin.comBy CustomerService, March 5, 2024
Hi, Brandon3,
We appreciate your feedback and are delighted to know you enjoyed our 2-in-1 Wireless Charging Dock with MagSafe 15W. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. Should you need assistance, please contact our phone support team using the hotline numbers listed at this link: https://www.belkin.com/support-article?articleNum=55022.
Regards,
Marie
Belkin Support
We appreciate your feedback and are delighted to know you enjoyed our 2-in-1 Wireless Charging Dock with MagSafe 15W. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. Should you need assistance, please contact our phone support team using the hotline numbers listed at this link: https://www.belkin.com/support-article?articleNum=55022.
Regards,
Marie
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Hard to line up to get MagSafe to work
on February 10, 2024
Posted by: ArtsyPB
from Illinois
Disappointed in the ease to use this as a MagSafe charger. Have a sturdy case to protect my new iPhone investment. It has mag safe. Works in the car great. But this charger needs the phone repositioned a few times EACH time I set it down in order for it to line up to charge. Charges my watch great. Magnet is great to hold phone. But the purpose is to charge the phone and half the time it’s attached it’s actually not charging, just acting as a phone stand. An expensive phone stand. And I’m disappointed I purchased it from Apple. Surprised they would endorse a product like this.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, February 12, 2024
Hi, ArtsyPB,
The behavior of the dock is far from expected and we'd like to check this out further. Try charging another compatible handheld device to see if the same thing happens. For further diagnosis on the challenges that you have, please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
Carl
Belkin Support
The behavior of the dock is far from expected and we'd like to check this out further. Try charging another compatible handheld device to see if the same thing happens. For further diagnosis on the challenges that you have, please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Overheats
on August 27, 2024
Posted by: pbray
Can't use it. It gets super hot and shuts down my watch and phone while charging. Obviously a product defect.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, August 28, 2024
This certainly is not the experience we wanted you to have with the product, and we'd like to have this investigated. Please reach out to our phone support team so we can have it checked. You may refer to this link for our hotline: https://www.belkin.com/support-article/?articleNum=55022
Regards,
JC
Belkin Support
Regards,
JC
Belkin Support
Written by a customer while visiting belkin.com
Posted by: BryanB
from Winston-Salem, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great form, occasion issues with function. Didn't realize when I purchased that there are problems with Magsafe chargers and my wife has had an issue with her phone not charging overnight. Only happened once or twice, but still frustrating.
Response from belkin.comBy Customer Service, January 11, 2024
Hi BryanB,
We appreciate your sharing your review of the Belkin WIZ020; we’ve taken note of it. Let’s have our escalation team look into your device and assist you with the troubleshooting.
For us to create your case, please email us the following details at BelkinCares@belkin.com:
-make/model and iOS version of the phones you’ve charged on the Belkin WIZ020
-workarounds you’ve tried
-copy of your receipt
-your phone number and shipping address
-serial number of the Belkin WIZ020
Regards,
Kyla
Belkin Support
We appreciate your sharing your review of the Belkin WIZ020; we’ve taken note of it. Let’s have our escalation team look into your device and assist you with the troubleshooting.
For us to create your case, please email us the following details at BelkinCares@belkin.com:
-make/model and iOS version of the phones you’ve charged on the Belkin WIZ020
-workarounds you’ve tried
-copy of your receipt
-your phone number and shipping address
-serial number of the Belkin WIZ020
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Posted by: Andy C
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] You can tell by the weight and feel that that this charging station is made of high quality material.
The nice compact design looks clean and sleek.
With the collapsible charging pad, this station offers a variety of charging setups that conveniently allows for charging of many kinds of devices.
Worth spending the extra money for such a top of the line producr
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
5
Great design, great art
on February 24, 2024
Posted by: Just Jake
from Space Coast, Florida
Love the device. Easy to use! Only wish is that the watch charger be on one side instead of the back so I didn't have to turn the device to set the watch on its charger. Very minor inconvenience only and I did purchase a second device for a second location.
I would recommend this to a friend!
Response from belkin.comBy Customer Service, February 25, 2024
Hi, Just Jake,
We are so grateful for your kind words. We'll take note of your feedback and will serve as a reference for future considerations. Should you need assistance, you can call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, or send us an email at BelkinCares@belkin.com.
Regards,
Carl
Belkin Support
We are so grateful for your kind words. We'll take note of your feedback and will serve as a reference for future considerations. Should you need assistance, you can call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, or send us an email at BelkinCares@belkin.com.
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Beautiful design but thoughtless execution
on May 8, 2024
Posted by: Another Disappointed User
from New York
This is objectively a beautiful dock (and worlds better than most of the super tech-y looking stuff out there), but the way this thing powers seems like an afterthought. This is likely going on nightstands all over the world, yet, it requires that you use the provided 30W power brick which is long and boxy. It sticks way out and doesn't leave room on the outlet for much else save a slim lamp plug. Furthermore, it will not work with a USB outlet. We have 60W USB-C ports in our outlet, and despite these being well above the requirement for the charger, it will not use them. So an outlet that could support 2 devices and 2 appliances now only can accept one Belkin charging dock. Dumb.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, May 9, 2024
Hi there,
We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. We will take note of this and should serve as reference for future considerations. You can call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, or send us an email at BelkinCares@belkin.com should you need assistance.
We'd love to help!
Regards,
Carl
Belkin Support
We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. We will take note of this and should serve as reference for future considerations. You can call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, or send us an email at BelkinCares@belkin.com should you need assistance.
We'd love to help!
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Glorified paperweight, but great alarm clock!
on December 23, 2024
Posted by: Jennnnn
from PDX
I have never been one for fancy tech, but since I got an Apple Watch for better management of my ADHD, I figured I’d splurge on the fast charging paperweight. I’m suberbly perturbed, as the main feature for me was the watch charger and it only sporadically works. The watch also never fully charges. The phone charges at an average speed, but it also glitches out like there’s a power surge. There’s no issue with my outlets, and I’ve tried the dock at multiple offices. Now that I’m reading the reviews, it would appear Belkin is selling lemons.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, December 30, 2024
Hi, Jennnnn,
Help is here! Please email us at BelkinCares@belkin.com with the details below.
• Copy of the receipt
• Photo of the charger
• Model and OS version of your handheld devices
• Link to this post as reference
• Your phone number and shipping address
Regards,
Jean
Belkin Support
Help is here! Please email us at BelkinCares@belkin.com with the details below.
• Copy of the receipt
• Photo of the charger
• Model and OS version of your handheld devices
• Link to this post as reference
• Your phone number and shipping address
Regards,
Jean
Belkin Support
Written by a customer while visiting belkin.com