Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product.
(
842 out of
897)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Posted by: Anonymous
from Colorado
Expertise:Expert
Verified Purchase:Yes
Awesome product very next level innovation great quality durability and features.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nwedderburn
Expertise:Intermediate
Verified Purchase:Yes
I like it a lot. I wish it had a rotating bezel or a touch sensitive one, or a rotating quick action button. They make 3 S model phones and 3 to 5 S tab tablets. I think they should do the same for their watches. Example: Galaxy watch 8, Galaxy watch 8 classic, and Galaxy watch 8 ultra. That would appeal to all their customers needs and happiness. They also need A TON more faces or partner with a reparable maker like "Facer."
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
Thank you for reaching out to share your honest feedback on the Galaxy Watch Ultra! The Watch Ultra is your ultimate fitness partner. The watch features a bright display that is easily readable in daylight, and in low-light conditions, it automatically switches to Night mode for clear visibility that's easy on the eyes. You can start your day strong with the Energy Score, which assesses your physical readiness based on your sleep, heart rate, and steps from the previous day. With the help of Galaxy AI, the watch analyzes key indicators of your overall condition to provide you with a daily score, keeping you motivated to achieve your goals. We see that you've missed the rotating bezel we've had with previous versions and we appreciate that feedback. We also noted your suggestion regarding more watch faces. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jeff
Expertise:Intermediate
Verified Purchase:Yes
The watch is very nice, but the faces for it are pathetically boring and impractical.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 29, 2024
We appreciate you taking the time to share your candid feedback on the Galaxy Watch Ultra, Jeff. Your feedback is crucial as we continue to make improvements all around. The Watch Ultra features a bright display that is easily visible even in direct sunlight, while the Night mode automatically activates in low-light conditions to keep information clear and gentle on the eyes. You can effortlessly switch between sports, create personalized challenges, and receive badges as rewards for reaching milestones to keep you motivated. Additionally, you can track your final records, including calories burned and detailed swimming analysis, such as your SWOLF score for stroke efficiency. We noted your feedback regarding the watch faces and we hope to hear more from you in the future, We urge you to stay up to date with the latest watch faces we offer. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Below Average upgrade over previous generation
on November 27, 2024
Posted by: Amit
from Austin, TX
Expertise:Expert
Verified Purchase:Yes
Not as good as previous generation. Not sure why they created square and circle at the same time. Removing rotary dial control was big drawback for me, definitely took away 1 start for that. Very bulky yet no significant battery improvement. Not being able to re-use previous watch band is big negative too. Too overpriced for what it does.
If you have working Gen 4/5/6 Don't waste your money.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy Social Commerce, December 4, 2024
We appreciate you reaching out to share your honest feedback on the Galaxy Watch Ultra, Amit. We value each feedback we get from our customers. The Watch Ultra is designed for durability, featuring a rugged and reliable build with materials such as titanium and sapphire crystal. It has an IP68 rating and conforms to MIL-STD-810H17 standards, ensuring it can withstand various conditions. Additionally, it boasts a typical battery capacity of 590mAh and is powered by a 3nm 5-core processor. We appreciate your insights regarding the watch's design as well as the ability to use the watch band from your past watch. If you are experiencing shortened battery life on your watch, we encourage you to check out to link attached for options that should help optimize your watch's battery life. We appreciate your insights! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: GRZEGORZ
from Chicago
Verified Purchase:Yes
Very nice watch, a lot of functions. Big display.
Little bit to heavy.
Little bit to heavy.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
4 on scale of 10
on November 28, 2024
Posted by: Anonymous
from Manhattan NY
Expertise:Intermediate
For the price something much better is expected compared to any in the Asian market the price and functions are almost the same, except for the abyss that there is in the price, really much more was expected, 2 days of battery only, not supported wifi public access, i expected more updates in the software to implement that deficiency
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, December 3, 2024
It's great to hear from you, Manny. Your feedback is greatly appreciated as we continue to make improvements. The Galaxy Watch Ultra can last up to 60 hours without using Power Saving mode, based on typical usage; results may vary. With Exercise Power Saving mode enabled, it can last up to 48 hours and up to 100 hours with Power Saving mode activated. To address your concerns about battery life, you can perform a diagnostic test if your watch is paired with a Samsung phone using the Samsung Members app; if the battery passes the test, it is in good condition. Additionally, please make sure all your apps are up to date, as outdated apps can cause excessive battery drain. To update your watch software, open the Galaxy Wearable app on your phone, tap "Watch settings" or the "SETTINGS" tab, then "About watch," and select "Update watch software." If you have a Gear device, tap "About Gear" and then "Update Gear software." Check out the link attached for additional options to help troubleshoot this. We've also provided a link to help troubleshoot your watch's Wi-Fi connection. If either of these continues, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (Wi-Fi)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (Wi-Fi)
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Written by a customer while visiting Samsung US
Posted by: Grover
from Oakdale, Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Great product the Galaxy Watch Ultra is the best watch on the market i recommended anyone to get one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: sugel
from New York
Expertise:Expert
Verified Purchase:Yes
Love it is easy to understand is and a perfect fit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US