Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product.
(
842 out of
897)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Posted by: Scottdl51
from Northern Utah
Verified Purchase:Yes
It's pretty close to perfect for my needs. This rating app/web is a tre pain. Is there a reason its so hard to rate your products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tdmacl
from Detroit
Expertise:Intermediate
Verified Purchase:Yes
Does not perform BP feature as advertised. Disappointed.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 19, 2024
We appreciate you sharing your candid feedback with us, Tdmacl. Your feedback is always welcome. We noticed you reached out regarding the Galaxy Watch Ultra. The Samsung Health app will work alongside your Galaxy Watch7 or Galaxy Watch Ultra to create a personalized energy score that is based on your sleep data, blood oxygen level, snoring time, skin temperature, and heart rate. You can measure and keep track of your blood oxygen level. The Watch Ulra also allows you to enter and keep track of your blood pressure data. We hope that this clarifies everything for you. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003510/ (Watch Ultra Features)
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https://www.samsung.com/us/support/answer/ANS10003510/ (Watch Ultra Features)
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Written by a customer while visiting Samsung US
Posted by: Garrett
from California
Verified Purchase:Yes
I am so upset. The second time having purchased the watch and the battery lasts 1 day only. First time, didn't even charge.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 29, 2024
It's wonderful to hear from you, Garrett! Your feedback is always appreciated as we strive to make improvements. The Watch Ultra features a power-up cycling function that utilizes Functional Threshold Power (FTP). By pairing a power meter with your Galaxy smartphone, Galaxy AI can quickly estimate your FTP based on your heart rate. You can then set your training intensity according to your FTP to help you achieve peak performance. We understand the importance of having a durable battery so that you can enjoy the features of this watch. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options to help optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
4
No rotating bezel
on July 27, 2024
Posted by: Pbeez
from Texas
So far I like it the battery is excellent the only thing they missed out on is the rotating bezel to me that makes all the difference in the world that's why only four stars.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: DSilver
from Az
Expertise:Expert
Verified Purchase:Yes
Same issue as the watch 5, heart rate is a total fabrication most of the time. It's funny, you can look at the heart rate app, your heart rate fluctuates up... down.... and all around, but take a peek under the watch and the green light isn't even on, lol. When you choose monitor continuously, it monitors when you're walking, but not when your at rest or it deems you to not be active enough. Nothing worse than fake data. Aside from that, it's an ultra in name, certainly not in battery life.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hey DSilver! We appreciate you taking the time to share your insightful feedback on the Galaxy Watch Ultra. We aim to provide our customers with the best experience possible. The Watch Ultra features enhanced heart rate monitoring that allows you to customize your training for optimal results, tailored specifically for you. If the step or heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. However, a simple reboot may solve the problem. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. Make sure to clean the watch and make sure it's properly fitted to get the best results. Another possible solution would be to reboot the watch. Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers. If you are still having challenges after rebooting your watch, check for software updates on your watch and the Galaxy Wearable app. As far as your battery, we recommend always making sure that your watch is up to date with the latest software available. Your Samsung smartwatch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. If any of what you are experiencing persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nobody
Expertise:Intermediate
Verified Purchase:Yes
You better have a samsung phone new enough and with software ver 11 or greater otherwise your Ultra watch will be a door stop nothing more.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 4, 2024
We appreciate you taking the time to share your feedback on the Galaxy Watch Ultra. Your feedback helps us as we continue to make constant improvements. Introducing the Galaxy Watch Ultra in premium Titanium, designed for durability and style. This advanced smartwatch features cutting-edge AI-powered health insights, providing personalized feedback and data to help you stay on top of your wellness goals. With its impressive water resistance, this watch is engineered to withstand various aquatic environments, ensuring you can wear it confidently during workouts, swimming, or in rainy conditions—up to 10 ATM. The Galaxy Watch Ultra boasts an exceptional battery life of up to 100 hours on a single charge, allowing you to track your activities and health metrics without the constant worry of recharging. Whether you're running, hiking, or simply managing your daily tasks, this smartwatch is equipped to keep up with your active lifestyle. As you stated, the Galaxy Watch Ultra must be paired with a Samsung Galaxy smartphone with Android 11. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: MadMonk
Expertise:Intermediate
Verified Purchase:Yes
Great quality. I like the design. Might be too big for some people but it fits nocely on my wrist.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery Samsung watch Ultra
on September 4, 2024
Posted by: Peter
from maine
As an avid Samsung Android User I am sad to say I'm returning the Galaxy watch Ultra the battery is terrible. Charged it at 9:30 p.m. only lasted till 10:30 the following morning.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, September 4, 2024
We appreciate you taking the time out of your day to reach out to us, Peter. Your feedback is very much welcome as we continue to make improvements. We see that you reached out about the new Watch Ultra. Whether you work out consistently or (understandably) make time occasionally as your schedule allows, you know how energizing a good workout can be. Regardless of your fitness level, Galaxy Watch Ultra provides useful performance insights on duration, distance, calories burned, and more, giving you that extra motivation to hit your goals. The watch automatically recognizes popular activities — walking, running, cycling, rowing, swimming, and the elliptical machine — and helps manually track over 90 additional exercises. We want you to be able to enjoy this great feature the Watch Ultra offers. If you are experiencing shortened battery life, we recommend making sure that your Watch Ultra is running the latest software version. From Settings, tap Software Update to check for available software updates. If this persists, please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US