Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product.
(
842 out of
897)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Posted by: AllenB
from Alabama
Expertise:Expert
Verified Purchase:Yes
Sleek, elegant, and amazing features! I usually trade up when a new version is released, but this one is definitely a keeper.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sleep tracking on the Ultra is hit or miss.
on February 20, 2025
Posted by: DanM
from AZ
Expertise:Intermediate
Verified Purchase:Yes
I traded-in my galaxy6 for the Ultra. The sleep tracking drops data every night. This never happened with my 6. Also it takes probably twice as long to charge. In retrospect, I wish I had kept the Galaxy6.
Performance
2
Response from Samsung USBy R&R Team, February 24, 2025
Hey DanM,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Rafael Arias
Verified Purchase:Yes
nothing new. all a disappointment. heartbeat frequently makes errors in measurement. WhatsApp messages arrive late. Nothing new worth the price. I don't recommend it.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Rafael,
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: DJK NJ
from Rutherford, NJ
Expertise:Intermediate
Verified Purchase:Yes
I like this watch a lot. Some of the biometrics seem more accurate than on the Watch Pro 5. I wish I had ordered the Titanium Silver instead of the Titanium Gray because I'm not crazy about the orange markers around the face.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Device great, watch band not so great.
on March 18, 2025
Posted by: dscott
*Do not order the peakform band* - this is the only thing I am not happy with in terms of my watch purchase. I didn't pay close enough attention to see that the texturing on the outside of the band is nylon/fabric material (thankfully silicone/rubber underneath so it doesn't make your wrist raw). It is already starting to fray around one of the adjustment holes and is going to start looking terrible between that and any dirt that is picked up.
I just received my watch a week ago, but I already like this one so much more than my previous (Watch 5 Pro). There is no comparison in battery life, the Ultra is far superior. I only hope it lasts and doesn't start to drain as quickly as the 5. I can't wait to explore all the new features.
Written by a customer while visiting Samsung US
Posted by: Freezahs
from Bossier City, Louisiana
Expertise:Expert
Verified Purchase:Yes
I love the Samsung Galaxy Watch Ultra. It's a major upgrade from the Galaxy Watch 4 Classic in every way. The health tracking is incredible.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Oscar Zavala
from Huntley IL
Expertise:Intermediate
Verified Purchase:Yes
It is a very nice watch and works perfect with my Samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: G puro G
from Denver ,CO
Verified Purchase:Yes
Great watch. But dont let it turn off by low battery. If you do you will have to reconnect your phone to yhe watch and loose the settings on it , tried the back up and didnt back up , dont know why.?
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US