Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product.
(
842 out of
897)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Posted by: Hassan
Verified Purchase:Yes
Slow It doesn't work fast. My 5 foot bro watch was a lot better. I wish I never traded it for that crappy watch and sounds like old speaker
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hi there Hassan, Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Feel free to take a look at, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you've described to be experiencing with your device. Let us know afterward if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
Samsung Support
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Facebook Messenger
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Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
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Warranty Information
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Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
2
Not for serious training
on November 12, 2024
Posted by: Kyle
from Miami FL
Expertise:Intermediate
Very clunky and does not sit comfortably on your wrist, would not recommend for anyone looking for a running and weight training watch.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, November 12, 2024
Thank you for taking the time to share your thoughts about the Galaxy Watch Ultra, Kyle. The Watch Ultra is engineered to be rugged and reliable, making it the ideal companion for all your adventures and daily activities. One of its standout features is its exceptional battery life. Equipped with our most advanced battery technology to date, the Galaxy Watch Ultra is designed to keep you powered for days on end. Whether you're engaging in an intense workout, going for a hike, or simply navigating through your daily routine, you can trust that this battery will endure, even during your longest and most demanding activities. Additionally, the Galaxy Watch Ultra boasts a variety of features tailored for fitness enthusiasts and outdoor adventurers. Its durable construction ensures it can withstand harsh environments, while its array of health monitoring tools provides valuable insights into your physical well-being. With the Galaxy Watch Ultra, you’re not just getting a watch; you’re gaining a reliable partner ready to support you throughout your fitness journey. Again, we appreciate your feedback and we have noted your concerns. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: bobmutch
Expertise:Intermediate
Verified Purchase:Yes
large face easy to read. Smooth scrolling and very fast responses to touch.
Written by a customer while visiting Samsung US
Customer Rating
3
Watch is fragile, rugged it is not
on August 12, 2024
Posted by: CreepyLivingShadow
Expertise:Intermediate
This is a good watch in a lot of ways, but that's not what this review is about - this is about how fragile this watch is. I've had it for less than a week, and it's taken more damage than my galaxy watch 4 classic did in 2 years.
I slipped on some grease at work and fell against a wall. When I looked down, the frame of the watch has been noticeably scratched up, including a scratch on the screen. This is supposed to be a rugged, hardy watch for all occasions, especially things like outings in extreme conditions. It will not survive harsh treatment. For the price of the watch, a big part of which is supposed to be for how hardy it supposedly is, this is not just disappointing but outrageous.
The only reason I don't rate it even lower is because at least the watch works well. But paying this price only for the first incident in less than a week to damage it is infuriating.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R Team, August 20, 2024
Thanks for the outreach. We appreciate you taking the time to share your experience with the Watch Ultra. We are glad to hear that you are pleased with the watch's functionality, but we acknowledge your worries about its durability. We understand that accidents can occur. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. Kindly contact us at Samsung Support so that we can assess the situation and determine the necessary steps to address your concerns. We are eager to hear from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Robert
from Indiana
Expertise:Expert
Verified Purchase:Yes
Outfrigginstanding... now get an app to go with the watch like Garmin does.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ANETA
Verified Purchase:Yes
Dream come true im so happy eithe purchased!!!!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great disegn
on August 24, 2025
Posted by: Shan
Good Experience.
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Written by a customer while visiting Samsung US
Posted by: ClkWrk
Expertise:Intermediate
Verified Purchase:Yes
Touch response and swipe is hit or miss. Like a lot of the features. Not as refined as I would have hoped.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 23, 2025
Hi ClkWrk,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
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Facebook Messenger
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Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US