Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product.
(
842 out of
897)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Posted by: AElk
Verified Purchase:Yes
Issues with battery life, I don't really like the new band. Also the square shape is really ugly.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 25, 2024
Hey Aelk! Thanks for reaching out to share your candid review about the Galaxy Watch Ultra. Galaxy AI features on the Galaxy Watch7 and Galaxy Watch Ultra include improved sleep tracking options and workout routines. You can try out marathon workouts like triathlons, receive detailed analyses of your current health and wellness with energy scores, and keep an eye on your sleep patterns. If you are experiencing a shortened battery life it's important to make sure that your watch is up to date with the latest software update available. Also, if your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. Be sure to check out the link provided for additional options to help increase your watch's battery life. As far as the bands, we do offer a plethora of bands that may fit your style and comfort. We really appreciate your valuable feedback. If you have any further concerns or questions, please be sure to let us know at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Chris lee
from Ct
Expertise:Expert
Verified Purchase:Yes
Everything is great except for the fact I can't make a call with it next to my phone. Why do I pay for a service for the watch and it's not even stand alone? It's bologna for all this money
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for taking the time to leave your review of the Galaxy Watch Ultra, Chris. The Galaxy Watch Ultra makes it easy to stay connected, featuring Suggested Replies powered by Galaxy AI. This feature provides quick text reply suggestions based on the context of your conversations. Additionally, the watch boasts an impressive battery life, allowing you to go for hours on a single charge, even during your longest workouts. The Galaxy Watch Ultra has the longest-lasting battery of any watch we've made. Depending on your Galaxy watch model, you can make and answer calls right from your wrist! You just need to make sure the watch is connected to your phone through Bluetooth or through a mobile network. With an LTE watch model, you can even handle calls remotely. Check out the link attached for instructions on how to make calls without your phone. If you require any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002847/#:~:text=The%20Galaxy%20Fit%20and%20Fit2,center%20icon%20on%20the%20watch.
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https://www.samsung.com/us/support/answer/ANS10002847/#:~:text=The%20Galaxy%20Fit%20and%20Fit2,center%20icon%20on%20the%20watch.
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Written by a customer while visiting Samsung US
Posted by: Mike
Expertise:Intermediate
Verified Purchase:Yes
No matter what I do in my settings or any type of configuration I cannot get it to record my sleep correctly
Response from Samsung USBy R&R Team, January 17, 2025
Hey Mike,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can automatically track your sleep patterns on your Galaxy Watch Ultra by following these steps - 1. From Samsung Health, tap Sleep. 2. Swipe up to review your sleep data. For your convenience, I have included a link to your device manual to reflect on when you have the time. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your feature. We would be more than happy to assist you with whatever you may be experiencing with your sleep feature on your Galaxy Watch Ultra, however, we need more details than we currently have available regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10003276/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can automatically track your sleep patterns on your Galaxy Watch Ultra by following these steps - 1. From Samsung Health, tap Sleep. 2. Swipe up to review your sleep data. For your convenience, I have included a link to your device manual to reflect on when you have the time. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your feature. We would be more than happy to assist you with whatever you may be experiencing with your sleep feature on your Galaxy Watch Ultra, however, we need more details than we currently have available regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Posted by: Andy
Verified Purchase:Yes
Expensive. US version does not support glucose reading or blood pressure.
Written by a customer while visiting Samsung US
Posted by: BigDaddy
from Alabama
Verified Purchase:Yes
Battery life great on the ultra, its a beautiful watch. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from TORRANCE, CALIFORNIA
Expertise:Expert
Verified Purchase:Yes
I had a samsung watch since samsung make a smart watch. I really like this version of watch, because battery is last long and i don't have to worry about wash or swimming... design of watch also new and i think it's really well made. I am already waiting for next version of new watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
The watch has great features. One of them is NOT battery life
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, May 12, 2025
Hello Gene,
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: TMWY
from WY
Expertise:Intermediate
Verified Purchase:Yes
A "smart" watch, indeed! I've enjoyed this watch. It's stylish and does what I need it to do. Sometimes the watch doesn't register my sleep, but I sleep so poorly anyway, it may not think I am sleeping. Another fight for another day. Im overall pleased with this device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US