Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Average customer rating
4.6 out of 5
4.6
(1,181 Reviews)
Open Ratings Snapshot
Rating breakdown 1,181 reviews
5 Stars
917
4 Stars
161
3 Stars
53
2 Stars
24
1 Star
26
94%of customers recommend this product. 
(
842 out of 897
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium White - (2024)
Customer Rating
1 out of 5
1
Galaxy watch Ultra
on December 8, 2024
Posted by: Joey E
from Florida
Verified Purchase:Yes
I returned it, it was too big for my wrist. I wish samsung made smaller size for it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 11, 2024
Howdy Joey,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. If the 47mm Galaxy Watch Ultra is too large for your liking, take a look at the Galaxy Watch7. This device is offered in two sizes, 40mm and 44mm. You will have a 425mAh/300mAh battery, depending on what size you choose compared to the 590mAh battery that is offered with the Galaxy Watch Ultra. Also, the water and dust resistance are slightly different between the Watch Ultra and the Watch7. The Watch7 offers a 5 ATM+IP68, MIL-STD-810H rating while the Watch Ultra offers a 10 ATM+IP68, MIL-STD-810H rating. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stuck with garbage
on January 8, 2025
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Horrible, not intuitive. Steer clear of this watch you could get in a gumball machine.
Response from Samsung USBy R&R Team, January 10, 2025
Good day SteveS4219,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best watch!!!!
on August 20, 2025
Posted by: Mama Africa
from New Jersey
Expertise:Beginner
Verified Purchase:Yes
I am not a watch person but I finally decided to get the samsung galaxy watch after seeing it and omg!!!
How much I love everything about it.
The size, the color and how easy it is to use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Watch Ultra- good but no wireless charging-bummer!
on July 21, 2024
Posted by: KJC08
Love this design and most features. Samsung has compromised on its wireless charging for the watch ultra. Does not make any sense. The previous version of charging cradles work but not the existing Samsung wireless charging devices. Samsung, please fix it!! This is after all your top of the line wearable product.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 24, 2024
Thank you for providing us with your candid feedback! We see that you are reaching out about the Watch Ultra and its wireless charging capability. All feedback is welcome as we strive to improve our products and services. If you have any further concerns or questions please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy this one, wait till next year
on July 28, 2024
Posted by: The galaxy ruler
Just your average gears six with a little button.Added
Response from Samsung USBy R&R Team, September 8, 2024
We value your feedback and appreciate the time you took to contact us. Your input is extremely important as we strive to make continual improvements. We noticed that you reached out to share your thoughts on the new Watch Ultra. The Galaxy Watch Ultra and Watch7 are equipped with advanced sleep-tracking capabilities that empower you to take control of your sleep health by offering valuable insights and actionable recommendations based on your sleep patterns and preferences. By analyzing your movements and heart rate variations, the watches can provide detailed insights into the duration and quality of each sleep stage. This means you can gain a better understanding of how long you spend in each stage of sleep, and make informed decisions to improve your sleep patterns and overall well-being. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features !
on July 12, 2024
Posted by: Luv2Shop
I bought this month ago and looks Good also i am happy with that
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best smartwatch for health analysis
on July 26, 2024
Posted by: Anonymous
from Winter Haven, FL
Expertise:Expert
Verified Purchase:Yes
The Galaxy Watch Ultra is an improvement over the 5 Pro and 6 Classic in many ways. One UI 6 made a difference in power consumption and a better user interface. But the biggest improvement was the use of AI to provider a deeper analysis of your sleep, heart rate, and other biometrics. In particular, I didn't expect the good HRV analysis (like Welltory).
I recommend this watch to anyone interested in living longer and healthier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Painful for smaller wrists
on November 24, 2024
Posted by: YY001
from Point Roberts
Verified Purchase:Yes
It was painful to wear long term. It feels as though the nerves are being pinched, even when it is sung and not overly tight.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 25, 2024
Thank you for sharing your feedback on the Galaxy Watch Ultra. The Watch Ultra is our most powerful smartwatch, featuring next-gen processing power backed by Galaxy AI. If you experience discomfort or skin irritation while wearing your Samsung smartwatch, it may be time to clean it, as residue or foreign materials could be irritating your skin. Ensure you are wearing the watch correctly by centering it on the top of your wrist, sliding the end of the strap through the loop, and fitting it securely while firmly inserting the pin into the adjustment hole—make sure the pin is fully inserted but avoid overtightening the strap. If you encounter severe irritation, remove the watch and wait two to three days for your symptoms to improve; if issues persist or worsen, consult a physician. Cleaning and adjusting your watch can help achieve a more comfortable fit, allowing you to enjoy its features without discomfort. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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