Customer reviews from us.delsey.com
Delsey - Cruise 3.0 Checked Expandable Spinner - 24" Medium - Platinum
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
75
4 Stars
12
3 Stars
4
2 Stars
4
1 Star
12
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for Delsey - Cruise 3.0 Checked Expandable Spinner - 24" Medium - Platinum
Customer Rating
3
Ivory gets covered in scuffs first trip, meh bag
on May 18, 2024
Posted by: peter3jl
from Charlotte, NC
Gender:Female
The ivory trunk looks trashed after only 1 flight, I don’t
even understand how this passed QA. The airline tracker stickers
leave residue that’s also visible from collecting dirt. If you’re planning
to use with the large spinner, this one’s front wheels will
tip up when holding back to back, so that transit
more frustrating than I want on vacation.
This trunk also is slightly too big for escalator stairs
so the first couple times I almost had a suitcase fall disaster.
The weight handle works ok, you need to set it flat, then
pick it up or else it swings and you can’t tell. The straight
straps with no stretch are not as ideal for tie down.
I got this mainly for shoes and that worked put well for my
sz 11 shoes. The wheels are smooth and the zipper is easy
to maneuver. However, I’d return if I could.
even understand how this passed QA. The airline tracker stickers
leave residue that’s also visible from collecting dirt. If you’re planning
to use with the large spinner, this one’s front wheels will
tip up when holding back to back, so that transit
more frustrating than I want on vacation.
This trunk also is slightly too big for escalator stairs
so the first couple times I almost had a suitcase fall disaster.
The weight handle works ok, you need to set it flat, then
pick it up or else it swings and you can’t tell. The straight
straps with no stretch are not as ideal for tie down.
I got this mainly for shoes and that worked put well for my
sz 11 shoes. The wheels are smooth and the zipper is easy
to maneuver. However, I’d return if I could.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, May 24, 2024
We sincerely apologize for the issues you've faced with our luggage. Your detailed feedback is invaluable, and we're truly sorry for not meeting your expectations. We're committed to addressing your concerns and using your input to improve our products. If there's anything we can assist you with, please contact our customer support. Your satisfaction is important to us.
Written by a customer while visiting us.delsey.com
Customer Rating
2
Broke after only 2 trips.
on March 24, 2024
Posted by: Anonymous
from Elk Grove, Ca
Gender:Female
At first, I loved this bag! The built in scale is very handy, and the trunk design is great when you need a deeper storage area, but the bag broke in less than 9 months, with only 2 flights. A 3” break in the side of the case and it’s unusable.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, April 1, 2024
We're glad to hear that you initially enjoyed the features of our bag, but we're deeply sorry to learn about the issue you've encountered with its durability. This falls short of our quality standards, and we understand your frustration. Your feedback is crucial, and we'll use it to enhance the durability of our products. If you haven't already, please contact our customer support team for assistance. We appreciate your understanding and patience.
Written by a customer while visiting us.delsey.com
Customer Rating
1
STAY FAR AWAY!
on February 20, 2024
Posted by: KW86
Gender:Male
First use on the first flight of a trip and the corner is completely crushed. It should be able to withstand normal flight travel. Save your money and buy elsewhere. This luggage is definitely not worth the price tag!
Written by a customer while visiting us.delsey.com
Posted by: Barbie B
Verified Purchase:Yes
This brand is the most underrated. I have been traveling since 2001 and my DELSEY checked in luggage has stood the test of time. I thought that I just wanted another luggage set.
I did notice that something was missing when compared to my old one because the little hidden luggage tag under the handle isn’t in this newer model. In addition, the lining did not have those compartments that were in the older version (Shadow 2.0). Maybe there could be an additional option of different lining versions.
I did notice that something was missing when compared to my old one because the little hidden luggage tag under the handle isn’t in this newer model. In addition, the lining did not have those compartments that were in the older version (Shadow 2.0). Maybe there could be an additional option of different lining versions.
I was going to use it but I liked my older luggage more. Maybe next time!
Written by a customer while visiting us.delsey.com
Posted by: KendellS
from California
Gender:Female
Verified Purchase:Yes
Bag cracked after one flight, not usable anymore. So unfortunate as all our other Delsey luggage has been very durable!
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Posted by: Kc traveler
Verified Purchase:Yes
Second trip on a week and my new suitcase made it easier. The wheels are so rolly! And made travel through the airport and beyond much easier. Definitely an upgrade over my last suitcase. The size is great for an over packer like myself. The silver and rose gold are fun but the silver gets dirty easily and I worry that the structure of the case may decrease as time goes on.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Posted by: Fiestavol
Verified Purchase:Yes
Used this for the first time to the Bahamas. Great size and wheels are smooth. Like the zippered side too.
Written by a customer while visiting us.delsey.com
Posted by: LDtraveler
Verified Purchase:Yes
I haven’t used it yet, but I am on the fence about it. It’s super light and borderline flimsy hard side. I will try it out but hope it holds up
Written by a customer while visiting us.delsey.com