Customer reviews from us.delsey.com
Delsey - Cruise 3.0 Checked Expandable Spinner - 24" Medium - Platinum
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
75
4 Stars
12
3 Stars
4
2 Stars
4
1 Star
12
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for Delsey - Cruise 3.0 Checked Expandable Spinner - 24" Medium - Platinum
Customer Rating
1
Great features BUT….
on September 22, 2024
Posted by: Lisa the Archer
Beautiful luggage with one received as a gift. Okay I have had 2 broken after 3 uses (all within warranty). One snapped at the wheel base (baggage handlers). That same bag the lock broke and he am unusable after the first use. Second bag the shell snapped. I travel to national competitions so after spending so much money on these travel pieces, I’m scared to invest in this brand.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, September 30, 2024
Thank you for your feedback, and we're sorry to hear about your experience. At DELSEY PARIS, we take pride in offering high-quality luggage and want to address your concerns. Please reach out to our customer service team at customerservice@delsey.com so they can assist you further and review the situation. We hope to regain your trust in our brand.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Wonderful features and amazing maneuverability!
on September 1, 2024
Posted by: ShellyB
I purchased this Delsey set in purple in Macys for a 3 week France and Italy trip. I just got back and this set performed wonderfully!!! It was fully put to the test being that we took trains and buses to get from one town to another. Even being fully packed, my set glided thru airports, train stations and thru the streets of Europe with ease!!!
Written by a customer while visiting us.delsey.com
Customer Rating
2
Such potential!
on August 30, 2024
Posted by: ChillyMac
i LOVED the look and function of this trunk. However, upon the second time I checked it, it came back less a wheel and the bottom was cracked. Very disappointing. As this happened in transit, the airline will replace the suitcase. However, do I buy another piece of hard luggage? My previous experience with Delsey is their spectacular soft-sided luggage which has lasted forever. Maybe I will simpy not join the hard-side craze.
Written by a customer while visiting us.delsey.com
Customer Rating
4
Great but small
on July 30, 2024
Posted by: Great Whyte
from Sammamish, WA
[This review was collected as part of a promotion.] This item is a beautiful color purple. The maneuverability with the wheels is outstanding. With the USB you have to add your own power bank. I have another Delsey suitcase. I purchased a second one because of the outstanding warranty. The only negative is the size. It’s a little more cramped than other suitcases in the carry-on expandable category.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
5
GREAT BAG
on July 30, 2024
Posted by: LUXURY BAG
from Kansas City, MO
[This review was collected as part of a promotion.] I have been eyeing this bag size for a long time and now that the price have been lowered I have to buy it to compliment the carry on that I already have.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Sleek, modern and durable
on July 30, 2024
Posted by: Jetset24
from Westchester, NY
[This review was collected as part of a promotion.] Beautiful color, stands out on a luggage carousel. Very spacious and can hold everything. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
5
You WANT a trunk
on July 30, 2024
Posted by: timb
[This review was collected as part of a promotion.] Bought this for a recent domestic 5 day trip. Loved the ease of use, light weight and simple to manipulate. Wish I discovered this trunk style earlier. Quality luggage to be sure!
Written by a customer while visiting us.delsey.com
Customer Rating
4
Nice One!
on July 2, 2024
Posted by: Anonymous
Rolls nicely and good for packing and effortless to steer around
Response from us.delsey.comBy DELSEY PARIS, Customer Service, July 17, 2024
Thank you for your experience! We're delighted to hear that you find the bag easy to roll, pack, and steer effortlessly. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience, please feel free to let us know. Safe travels!
Written by a customer while visiting us.delsey.com