Customer reviews from us.delsey.com
Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Graphite
Average customer rating
4.1
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
31
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
5
87%of customers recommend this product.
(
33 out of
38)
Customer Reviews for Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Graphite
Customer Rating
3
Good luggage not very durable
on November 16, 2024
Posted by: Shay1234
from Little Rock, AR
I purchased the complete set about a year ago. I lost a wheel on first trip using this luggage. I can still use it but I am afraid of losing another wheel. Thr luggage is very stylish and overall I like it. The bigger luggage does not have pockets.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, December 13, 2024
Thank you for your feedback and for sharing your experience. We’re sorry to hear about the issue with the wheel and understand your concern. We’re glad you like the style of the luggage and will share your input about the lack of pockets with our team.Please review the below link for more information regarding service and repairs.
https://us.delsey.com/pages/repair
https://us.delsey.com/pages/repair
Written by a customer while visiting us.delsey.com
Customer Rating
5
Wonderful features and amazing maneuverability!
on September 1, 2024
Posted by: ShellyB
I purchased this Delsey set in purple in Macys for a 3 week France and Italy trip. I just got back and this set performed wonderfully!!! It was fully put to the test being that we took trains and buses to get from one town to another. Even being fully packed, my set glided thru airports, train stations and thru the streets of Europe with ease!!!
Written by a customer while visiting us.delsey.com
Customer Rating
2
Such potential!
on August 30, 2024
Posted by: ChillyMac
i LOVED the look and function of this trunk. However, upon the second time I checked it, it came back less a wheel and the bottom was cracked. Very disappointing. As this happened in transit, the airline will replace the suitcase. However, do I buy another piece of hard luggage? My previous experience with Delsey is their spectacular soft-sided luggage which has lasted forever. Maybe I will simpy not join the hard-side craze.
Written by a customer while visiting us.delsey.com
Customer Rating
4
Great but small
on July 30, 2024
Posted by: Great Whyte
from Sammamish, WA
[This review was collected as part of a promotion.] This item is a beautiful color purple. The maneuverability with the wheels is outstanding. With the USB you have to add your own power bank. I have another Delsey suitcase. I purchased a second one because of the outstanding warranty. The only negative is the size. It’s a little more cramped than other suitcases in the carry-on expandable category.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
5
You WANT a trunk
on July 30, 2024
Posted by: timb
[This review was collected as part of a promotion.] Bought this for a recent domestic 5 day trip. Loved the ease of use, light weight and simple to manipulate. Wish I discovered this trunk style earlier. Quality luggage to be sure!
Written by a customer while visiting us.delsey.com
Customer Rating
4
Nice One!
on July 2, 2024
Posted by: Anonymous
Rolls nicely and good for packing and effortless to steer around
Response from us.delsey.comBy DELSEY PARIS, Customer Service, July 17, 2024
Thank you for your experience! We're delighted to hear that you find the bag easy to roll, pack, and steer effortlessly. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience, please feel free to let us know. Safe travels!
Written by a customer while visiting us.delsey.com
Customer Rating
3
Ivory gets covered in scuffs first trip, meh bag
on May 18, 2024
Posted by: peter3jl
from Charlotte, NC
Gender:Female
The ivory trunk looks trashed after only 1 flight, I don’t
even understand how this passed QA. The airline tracker stickers
leave residue that’s also visible from collecting dirt. If you’re planning
to use with the large spinner, this one’s front wheels will
tip up when holding back to back, so that transit
more frustrating than I want on vacation.
This trunk also is slightly too big for escalator stairs
so the first couple times I almost had a suitcase fall disaster.
The weight handle works ok, you need to set it flat, then
pick it up or else it swings and you can’t tell. The straight
straps with no stretch are not as ideal for tie down.
I got this mainly for shoes and that worked put well for my
sz 11 shoes. The wheels are smooth and the zipper is easy
to maneuver. However, I’d return if I could.
even understand how this passed QA. The airline tracker stickers
leave residue that’s also visible from collecting dirt. If you’re planning
to use with the large spinner, this one’s front wheels will
tip up when holding back to back, so that transit
more frustrating than I want on vacation.
This trunk also is slightly too big for escalator stairs
so the first couple times I almost had a suitcase fall disaster.
The weight handle works ok, you need to set it flat, then
pick it up or else it swings and you can’t tell. The straight
straps with no stretch are not as ideal for tie down.
I got this mainly for shoes and that worked put well for my
sz 11 shoes. The wheels are smooth and the zipper is easy
to maneuver. However, I’d return if I could.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, May 24, 2024
We sincerely apologize for the issues you've faced with our luggage. Your detailed feedback is invaluable, and we're truly sorry for not meeting your expectations. We're committed to addressing your concerns and using your input to improve our products. If there's anything we can assist you with, please contact our customer support. Your satisfaction is important to us.
Written by a customer while visiting us.delsey.com
Customer Rating
2
Broke after only 2 trips.
on March 24, 2024
Posted by: Anonymous
from Elk Grove, Ca
Gender:Female
At first, I loved this bag! The built in scale is very handy, and the trunk design is great when you need a deeper storage area, but the bag broke in less than 9 months, with only 2 flights. A 3” break in the side of the case and it’s unusable.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, April 1, 2024
We're glad to hear that you initially enjoyed the features of our bag, but we're deeply sorry to learn about the issue you've encountered with its durability. This falls short of our quality standards, and we understand your frustration. Your feedback is crucial, and we'll use it to enhance the durability of our products. If you haven't already, please contact our customer support team for assistance. We appreciate your understanding and patience.
Written by a customer while visiting us.delsey.com