Customer reviews from us.delsey.com
Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Ivory
Average customer rating
4.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
68
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
12
85%of customers recommend this product.
(
67 out of
79)
Customer Reviews for Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Ivory
Customer Rating
1
Broken and cracked, not durable
on July 17, 2025
Posted by: Jennifer W.
from US, United States
I bought this carryon 2 years ago and on a work trip the wheel snapped off taking parts of the suitcase with it. The last carryon I had was a Samsonite and it lasted a dozen or so years. I’m highly disappointed that this one broke so easily and quickly. Definitely not durable for frequent travelers.
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Great suitcase
on July 6, 2025
Posted by: Maggie S.
from US, United States
[This review was collected as part of a promotion.] It expands really well. I have an old Delaney similar size and is at least 20 years old and in great shape.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
1
Awful quality
on June 26, 2025
Posted by: Francesca C.
from US, United States
[This review was collected as part of a promotion.] Used twice, first time totally scratched and second time it broke. Never ever again
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Came as stated. Seem durable
on June 24, 2025
Posted by: Jerri J. F.
from US, United States
They are not for me. I ordered for my grandaughter for graduation
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
4
Runaway Wheels!
on June 16, 2025
Posted by: Nicole C.
from US, United States
[This review was collected as part of a promotion.] The wheels on this suitcase can get away from you! I can push it forward to free my hands for a minute and off it goes on its own. If I am not careful, it can glide away fiercely where I am chasing after it! I do find it to be on the small side; however, given that I got it discounted from the Memorial Day sale, I've accepted its smaller size. This suitcase sure motivated me to walk faster in the airport! LOL.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
3
No pockets of any kind
on May 17, 2025
Posted by: Laurie L.
from US, United States
[This review was collected as part of a promotion.] Really missing the pockets I had in my old luggage. No place to store a small, last minute quick entry in the suitcase where it won’t get lost among other things. Wish the wheels navigated bumps in the sidewalk a bit more adeptly. It’s fine.
Written by a customer while visiting us.delsey.com
Customer Rating
3
Good luggage not very durable
on November 16, 2024
Posted by: Shay1234
from Little Rock, AR
I purchased the complete set about a year ago. I lost a wheel on first trip using this luggage. I can still use it but I am afraid of losing another wheel. Thr luggage is very stylish and overall I like it. The bigger luggage does not have pockets.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, December 13, 2024
Thank you for your feedback and for sharing your experience. We’re sorry to hear about the issue with the wheel and understand your concern. We’re glad you like the style of the luggage and will share your input about the lack of pockets with our team.Please review the below link for more information regarding service and repairs.
https://us.delsey.com/pages/repair
https://us.delsey.com/pages/repair
Written by a customer while visiting us.delsey.com
Customer Rating
1
Great features BUT….
on September 22, 2024
Posted by: Lisa the Archer
Beautiful luggage with one received as a gift. Okay I have had 2 broken after 3 uses (all within warranty). One snapped at the wheel base (baggage handlers). That same bag the lock broke and he am unusable after the first use. Second bag the shell snapped. I travel to national competitions so after spending so much money on these travel pieces, I’m scared to invest in this brand.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, September 30, 2024
Thank you for your feedback, and we're sorry to hear about your experience. At DELSEY PARIS, we take pride in offering high-quality luggage and want to address your concerns. Please reach out to our customer service team at customerservice@delsey.com so they can assist you further and review the situation. We hope to regain your trust in our brand.
Written by a customer while visiting us.delsey.com