Customer reviews from us.delsey.com
Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Platinum
Average customer rating
4.2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
26
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
4
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for Delsey - Cruise 3.0 Carry-On Expandable Spinner Luggage - 21" Small - Platinum
Customer Rating
2
Such potential!
on August 30, 2024
Posted by: ChillyMac
i LOVED the look and function of this trunk. However, upon the second time I checked it, it came back less a wheel and the bottom was cracked. Very disappointing. As this happened in transit, the airline will replace the suitcase. However, do I buy another piece of hard luggage? My previous experience with Delsey is their spectacular soft-sided luggage which has lasted forever. Maybe I will simpy not join the hard-side craze.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Wonderful features and amazing maneuverability!
on September 1, 2024
Posted by: ShellyB
I purchased this Delsey set in purple in Macys for a 3 week France and Italy trip. I just got back and this set performed wonderfully!!! It was fully put to the test being that we took trains and buses to get from one town to another. Even being fully packed, my set glided thru airports, train stations and thru the streets of Europe with ease!!!
Written by a customer while visiting us.delsey.com
Customer Rating
3
Good luggage not very durable
on November 16, 2024
Posted by: Shay1234
from Little Rock, AR
I purchased the complete set about a year ago. I lost a wheel on first trip using this luggage. I can still use it but I am afraid of losing another wheel. Thr luggage is very stylish and overall I like it. The bigger luggage does not have pockets.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, December 13, 2024
Thank you for your feedback and for sharing your experience. We’re sorry to hear about the issue with the wheel and understand your concern. We’re glad you like the style of the luggage and will share your input about the lack of pockets with our team.Please review the below link for more information regarding service and repairs.
https://us.delsey.com/pages/repair
https://us.delsey.com/pages/repair
Written by a customer while visiting us.delsey.com
Customer Rating
4
Runaway Wheels!
on June 16, 2025
Posted by: Nicole C.
from US, United States
[This review was collected as part of a promotion.] The wheels on this suitcase can get away from you! I can push it forward to free my hands for a minute and off it goes on its own. If I am not careful, it can glide away fiercely where I am chasing after it! I do find it to be on the small side; however, given that I got it discounted from the Memorial Day sale, I've accepted its smaller size. This suitcase sure motivated me to walk faster in the airport! LOL.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
5
Great suitcase
on July 6, 2025
Posted by: Maggie S.
from US, United States
[This review was collected as part of a promotion.] It expands really well. I have an old Delaney similar size and is at least 20 years old and in great shape.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
1
Broken and cracked, not durable
on July 17, 2025
Posted by: Jennifer W.
from US, United States
I bought this carryon 2 years ago and on a work trip the wheel snapped off taking parts of the suitcase with it. The last carryon I had was a Samsonite and it lasted a dozen or so years. I’m highly disappointed that this one broke so easily and quickly. Definitely not durable for frequent travelers.
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Customer Rating
4
little smaller than I thought
on December 15, 2025
Posted by: Ty B.
from US, United States
I was trying to match the size of my older one and this was supposed to be the same size and it was a little smaller and than if i would have went with the larger one it would have been too big
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
1
Don’t do it!!!
on January 17, 2026
Posted by: Chassidy H.
from US, United States
I saved up to buy this luggage two years ago and every time I fly with it, it cracks in a new spot. The handle that houses the overweight indicator is also cracked and doesn’t work properly. After the first flight, I only used it for car travel but I decided to buy a cover and try again. The material is awful and the warranty is useless. I’ll be buying fabric/soft-side luggage from here on out.
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com