Customer reviews from us.delsey.com
Delsey - Chatelet Air 2.0 Shoulder Bag - Chocolate Brown
Average customer rating
4.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
15
4 Stars
0
3 Stars
0
2 Stars
3
1 Star
0
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for Delsey - Chatelet Air 2.0 Shoulder Bag - Chocolate Brown
Customer Rating
5
Great spacious bag!
on May 13, 2022
Posted by: Tammylu
[This review was collected as part of a promotion.] This bag is very spacious and looks beautiful from the well made straps to the crisp white color. This bag is definitely a statement and I received so many compliments on appearance. Fits on shoulder well easy to open and lots of space to add necessities. I love the brown and white mix looks very luxurious and professional.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Beautiful bag!
on July 7, 2022
Posted by: Nep723
from Fishers Island ny
Gender:Female
[This review was collected as part of a promotion.] I don’t travel much but I just had to have this beautiful bag! It is so sophisticated looking and has the right amount of room and pockets. It came with a smaller bag that I personally use for medicine. My laptop fits perfectly in the inside slot. I’m able to have my wallet, make up bag, medicine bag, planner, laptop in there at once and it still closes! This bag is gorgeous. The handles do begin to wear in time but that’s okay. I have not had to use the lock it came with but will certainly use it if I travel with it.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
2
Handles Fray
on October 6, 2023
Posted by: bridget7
from Chicago, IL
Gender:Female
The tote seems to be solid quality with the exception of the handles. I use this as my daily laptop work tote and noticed after about 4-5 months of use that the edging along the handles were fraying. The fraying has become progressively worse and to the point my colleagues have pointed out the handles seemingly falling apart. Really disappointed these didn't hold up because I think the size of the bag and quality about everything else besides the handle is great. I also have a matching carry-on which I've never had an issue with.
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Posted by: Yemisi M
from Durham NC
Gender:Female
Verified Purchase:Yes
I love it. High quality, great texture and classy.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com
Customer Rating
2
Another disappointing unboxing from Delsey
on August 21, 2024
Posted by: Can't have nice things
from Southern United States
[This review was collected as part of a promotion.] I was so happy when I opened the wrapping paper and saw "Delsey Angora Shoulder Bag" printed on the box because it would go to with the Angora Beauty Case and Carry-On that I already have. Boy was I disappointed. The bag arrived in a box that was not much bigger and noticeably damaged. When I opened it, there was no protective packing, just a worn-looking bag. I pretended to be excited because my husband was so proud of himself but I am let down by the bag's condition. It has creases and almost looks pre-used. This was slightly more sad than the Beauty Case, which arrived scuffed. What's going on, Delsey? I cannot recommend this product based on my experience.
No, I would not recommend this to a friend.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, August 27, 2024
We apologize for the disappointing experience you've had with the condition of your shoulder bag and beauty case. This is not the standard we strive for, and we're genuinely sorry for any inconvenience caused. This is not the experience we want our customers to have. Your feedback is valuable, and we'll use it to improve our quality standards. If there's anything else we can assist you with or if you have further feedback, please feel free to reach out. Thank you for bringing this to our attention.
Written by a customer while visiting us.delsey.com
Customer Rating
5
Love my Delseys
on January 3, 2025
Posted by: LittleHick
from Nashville, TN
Love this bag It's the perfect size for all my extras..I also have the 22-in carry-on and a 26-in.
Written by a customer while visiting us.delsey.com
Customer Rating
2
Handle ripped off and stitches came off during first use.
on May 8, 2025
Posted by: Traveler G.
from US, United States
Spacious. It looks nice when came in, but like other reviews had mentioned the handles ripped off and stitches came off during first use. Can't even use it the second time. Waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting us.delsey.com
Customer Rating
5
My Work-horse bag.
on June 23, 2025
Posted by: Donna R.
from US, United States
I have had this bag for 5 years and carry it everywhere I go - flying to Europe about 5 times a year, driving trips. I pack a handbag and use this as my personal carry-on for under the seat. The handles are frayed but the stitching is still intact and I just trim the frayed parts off. It's a work horse and so easy to use. Slips on over the handles of my carry-on that goes in the overhead and the zipper exterior pocket carries easy to reach essentials - passport, wallet, boarding passes, glasses. Inside my computer stays safe and there's plenty of room for everything I need.
I would recommend this to a friend!
Written by a customer while visiting us.delsey.com