Customer Reviews for Delsey - Chatelet Air 2.0 Tote Bag - Angora
Customer Rating
1
Handles on bag
on October 6, 2024
Posted by: Marty2
from California
The handles are the wirst they frayed after only one trip very disappointed
Response from us.delsey.comBy DELSEY PARIS, Customer Service, December 13, 2024
We’re sorry to hear about the issue with the handles and understand your disappointment. This isn’t the quality we aim for, and we will share this information to take into consideration for future products.
The straps are fraying after one use. It is spacious and light but I would have expected the handles to look so terrible after one use. I expected better quality.
No, I would not recommend this to a friend.
Response from us.delsey.comBy DELSEY PARIS, Customer Service, September 30, 2024
Thank you for sharing your experience with us. We're sorry to hear about the issue with the straps, and we understand your quality concerns. Please contact our customer service team at customerservice@delsey.com so they can review the matter and assist you. We appreciate your feedback and hope to improve your experience with DELSEY.
I bought this to go with my new 24” spinner and was pleasantly surprised when it arrived and I saw how big it is. It’s definitely going to accommodate all my belongings. I’d definitely recommend this to others
Love, love love my Delsey Chatelet Air 2.0 Tote bag. It's well constructed and can be easily wiped clean. It's large enough for a weekend getaway and the fact that it can be folded and stored away is a plus.