Customer reviews from Samsung US
Samsung - QN65Q6DA 65-Inch Airslim 4K UHD QLED Smart TV - 3840 x 2160 - 60 Hz - Quantum HDR - HDMI - Tizen OS - Titan Gray
Average customer rating
4.8
(1,145 Reviews)
Rating breakdown 1,145 reviews
5 Stars
952
4 Stars
149
3 Stars
20
2 Stars
14
1 Star
10
26%of customers recommend this product.
(
5 out of
19)
Customer Reviews for Samsung - QN65Q6DA 65-Inch Airslim 4K UHD QLED Smart TV - 3840 x 2160 - 60 Hz - Quantum HDR - HDMI - Tizen OS - Titan Gray
Customer Rating
5
Has wonderful features and sounds amazing
on April 8, 2021
Posted by: lovemysamsung
[This review was collected as part of a promotion.] I love this TV so much. I use it everyday all day long most of the time. My kids and family and friend's enjoy using it as well. I.cluded in streaming watching movies as a group or even alone
Written by a customer while visiting Samsung US
Customer Rating
5
Capturing my attention
on July 4, 2021
Posted by: Girlmom3
[This review was collected as part of a promotion.] So I am a single mother and not much catches my interest but this t v has my mind amazed. Sound is so clear and perfect. The picture is flawless. The options of entertainment seem endless. The remote is solar powered which is so cool to me but I am a 37 year old mom of 3. I love this tv so much that I wish I could buy 1 for every room.
Written by a customer while visiting Samsung US
Customer Rating
5
This television has a clear and vibrant picture.
on July 24, 2021
Posted by: rhoncann
[This review was collected as part of a promotion.] We watch movies and television shows on our new TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing colors
on July 26, 2021
Posted by: Bettertogether
[This review was collected as part of a promotion.] We love this QLED! It took me a month to do all my research to find what type of TV would suit my space, my eyes, and my media. We chose the Samsung QLED first and foremost bc the picture and colors are so clear, vibrant, and transitions are smooth. We especially love the apps and the overall layout of the system. Google assistant (or whichever smart assistant you choose) is convenient, voice searching on apps is great, and the sleekness of the tv complements my space. My only qualms are when using the apps they sometimes freeze when backing out of certain pages and it takes a good minute for the tv to recover. Second the tv is extremely low sitting on the stand provided, this maybe great for some but I have a cable box that sits in front of the tv since it’s unable to fit underneath.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 28, 2021
Hi Bettertogether,
Thank you purchasing Samsung’s Q60A TV and for your review. We value your feedback regarding the stand design of your TV. Please know your 65” Q60A TV’s stand is height adjustable for a total TV height of 34.3" (1.6" of clearance) or 35.3" (2.6" of clearance), giving you the flexibility to set your TV to your preference — raise it up to make room for a device or lower it to keep the TV close to your table.
We appreciate you sharing your experience with app functionality as well. This issue may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
If your apps are still freezing or not properly loading, please try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you purchasing Samsung’s Q60A TV and for your review. We value your feedback regarding the stand design of your TV. Please know your 65” Q60A TV’s stand is height adjustable for a total TV height of 34.3" (1.6" of clearance) or 35.3" (2.6" of clearance), giving you the flexibility to set your TV to your preference — raise it up to make room for a device or lower it to keep the TV close to your table.
We appreciate you sharing your experience with app functionality as well. This issue may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
If your apps are still freezing or not properly loading, please try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
More than what I expected
on June 7, 2021
Posted by: Ulafala
from Orland Park
Gender:Male
[This review was collected as part of a promotion.] The more time I spend watching movies or TV shows on this immaculate piece of technology the more I've come to realize that this "tv" is way more than what I was expecting. It was giving me movie theater experiences and immersion into what I was watching like no other. Going through the settings and adjusting the picture as I see fit. It also gives little reminders from time to time like time for your daily work. I recommend this product out of the box and I definitely recommend it if you personalize it for your viewing
Note that all of my experiences so far are without additional audio.All audio currently comes from the TV itself
Written by a customer while visiting The Insiders
Customer Rating
5
Rechargeable Remote
on May 10, 2021
Posted by: RedFox1
Gender:Female
[This review was collected as part of a promotion.] Our family has been a Samsung family for years. We upgraded from a 4 year old Samsung LED. To compare apples to apples the colors the colors are much more vibrant than they were four ago. It seemed that I went through batteries a lot with the old remote, but now I just turn it over and lay it in the sun ( it also has a USB charging port). If you don't habe cable it's ok with this TV, Samsung has a free chanel line up without doing anything more than connecting to the internet. When they say smart TV, this one is a genius... Hulu, Amazon Prime, Netflix, even my local cable provider has an app for it. We love sitting down to watch an action movie or a great comedy. This TV is the bomb.
Response from The InsidersBy Samsung Solutions, Samsung Brand Ambassador, May 11, 2021
RedFox1:
Thank you for choosing Samsung’s 2021 Q60A QLED TV. I am glad you are enjoying the picture quality brought to you by Quantum HDR engineered to deliver the full effect of every image with dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Our new Solar Cell Remote is part of Samsung’s commitment to pursuing sustainability that puts the environment first and prevents the wastage of AA batteries. Additionally, 28% of the remote comes from recycled polyethylene terephthalate.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s 2021 Q60A QLED TV. I am glad you are enjoying the picture quality brought to you by Quantum HDR engineered to deliver the full effect of every image with dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Our new Solar Cell Remote is part of Samsung’s commitment to pursuing sustainability that puts the environment first and prevents the wastage of AA batteries. Additionally, 28% of the remote comes from recycled polyethylene terephthalate.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting The Insiders
Customer Rating
1
Screen Defects
on October 20, 2021
Posted by: Jluc
the tv had screen defects! i had to return it. it was a waste of time and effort!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 20, 2021
Jluc,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Qled picture, weak sound
on December 27, 2021
Posted by: Eric
from Louisiana
first off let me say im super happy with the tv it has a beautiful picture and it is one of the best i gave ever gotten so far. but the sound on this thing is weak. on standard it will scare you that something is wrong with your tv. cause at 80 its equal to where most others are at 20 once you adjust as they suggest to adaptive sound and make adjustments it helps but you would think with as much and as high quality as this tv is they could have put a little more effort and quality into the default speakers and audio.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 29, 2021
Hi Eric,
Thank you for choosing Samsung's Q60A TV and taking the time to share your experience. I’m glad you are enjoying the picture quality brought to you by Quantum HDR, engineered to deliver the full effect of every image with dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Your feedback regarding sound quality will be shared with our product team. Should you ever have questions or need help, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for choosing Samsung's Q60A TV and taking the time to share your experience. I’m glad you are enjoying the picture quality brought to you by Quantum HDR, engineered to deliver the full effect of every image with dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
Your feedback regarding sound quality will be shared with our product team. Should you ever have questions or need help, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US