Customer reviews from jbl.com
JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - Squad
Average customer rating
4.5
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
148
4 Stars
17
3 Stars
16
2 Stars
8
1 Star
8
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - Squad
Customer Rating
1
Terrible sound
on September 24, 2025
Posted by: Dinnerrmint
I bought this speaker around March and since then it’s made a clicking crack sound once it’s played loud for long (maybe 15 minutes) I would say a speaker with a 28 hour battery life or whatever it claims and at that price point should be able to meet standards. Disappointed to say the least. It’s embarrassing to bring my speaker anywhere because it can’t play for more than 5 minutes
Response from jbl.comBy Customer Support, September 24, 2025
Thank you for bringing this to our attention. We recommend connecting it to a different device or resetting the unit by pressing and holding the volume + and the play button until the speaker turns off. If you need more help, please contact us directly via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
EXCEKENT for music in the shower
on March 6, 2025
Posted by: kballard27
from Saint Charles Illinous
[This review was collected as part of a promotion.] Love this charge 6i got this because i love reviewing jbl products this can even connect to my phone and charge it this is my GO TO ITEM when i need a smaller speaker for the shower i used to use a clip now i just yse this to listen to music in the shower
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great looking Speaker
on March 13, 2025
Posted by: Dave1602
from Wheaton Maryland
[This review was collected as part of a promotion.] I used the product at my cousin bbq. The sound right out the box is not as good as its previous lines of JBL products.To make the sound of the speaker sound better or clearer you need to download the JBL app and make the adjustments on the equalizer. The product is lighter in weight but that’s what I think holds the product from sounding louder maybe because they are using lighter material. I still haven’t been able to figure out how to connect multiple speakers even though both show up on the app they both won’t simultaneously play together. The speaker is very attractive and the ladies loved the strap that comes with it. Overall looks and after JBL app use I’ll give it a 4/5. The sound could be better but maybe with the less weight and less sound maybe that’s where long battery life comes into play.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Text appears different from what was shown on site
on July 17, 2025
Posted by: Wildcard
from Cape Canaveral, Florida
I added my name and phone number to the speaker. Looked great on the website. You can hardly see the text in person. Pretty disappointed because my last JBL speaker got stolen.
Response from jbl.comBy Customer Support, July 18, 2025
Thanks for sharing your feedback on your personalized JBL Charge 6. We'd like to work with you directly to address the issues you're experiencing with your order. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
3
Bad no cords
on December 29, 2025
Posted by: Sensa
No charger cord way to plug in included. Nada. You have to go hunt around house
Response from jbl.comBy Customer Support, December 30, 2025
Thank you for your feedback. In an effort to reduce the environmental impact of our electronic equipment, we decided to remove the charging cable in some of our products. Feel free to use any charging cable and power adapter with a power rating of at least 5 volts and 3 amps that you have at home.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 3, 2025
Posted by: Blackcat21
False advertisement! This is the second time i've bought a Bluetooth speaker thinking im getting the large logo on the speaker. It arrives and the logo smaller than whats shown on website.
Response from jbl.comBy Customer Support, December 5, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Charge 6 didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Great speaker
on December 4, 2025
Posted by: Rabbit85
from Byram,Ms
A charger would’ve been nice seeing how much I paid for it
Response from jbl.comBy Customer Support, December 5, 2025
Thank you for your feedback. In efforts to reduce the environmental impact of our electronic equipment, we decided to remove the power adapter and cable in our newest models as most consumers already own compatible chargers they can use with our portable speakers.
Written by a customer while visiting jbl.com
Customer Rating
3
on December 19, 2025
Posted by: Jewell
My jbl 6 didn’t come with a charger. Thought that was weird! Had to buy one 🙄
Response from jbl.comBy Customer Support, December 19, 2025
Thank you for your feedback. In efforts to reduce the environmental impact of our electronic equipment, we decided to remove the charging cable in some of our products. Feel free to use any charging cable and power adapter with a power rating of at least 5 volts and 3 amps that you have at home.
Written by a customer while visiting jbl.com