Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.9
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
36
4 Stars
16
3 Stars
14
2 Stars
9
1 Star
5
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - White
Customer Rating
5
Washing machine proof?
on December 1, 2025
Posted by: Engene
I’ve bought these and never regretted it!! Mine just went through the washing machine and they still work, the sound quality is amazing!!!’
Written by a customer while visiting jbl.com
Customer Rating
4
Works great, minor case issue
on December 8, 2025
Posted by: mcgill
The tap left/tap right instructions are clear, everything works. The noise cancelling makes podcast listening in a noisy mall work much better. Maybe this is a septuagenarian issue -- the case won't open farther than vertical, and it's difficult -- not enough room for fingers -- to get a grip on the buds to simply pull them out of the case. They won't fall out when the case is turned upside down. Us oldsters lose fingerprint definition and skin oils diminish, and not being able to get a good grip seems impossible, but there you are. It's small issue, they're great, it would help to have a friendlier case.
Written by a customer while visiting jbl.com
Customer Rating
5
Love them
on December 11, 2025
Posted by: Jen Ren
I love JBL’s line of speakers, headphones and earbuds. I used to be strictly Bose or Apple but honestly, JBL is playing with the big dogs. I can’t say anything negative about the earbuds I purchased.
Written by a customer while visiting jbl.com
Customer Rating
2
Unfortunately unusable for me
on December 14, 2025
Posted by: Veera87
from Tampere, Finland
The sound is good, and the gestures work delightfully well. The fit isn't very good, you really have to wiggle them in to get it right. The biggest problem is that when anything - such as long hair, bigger earrings, a hat or a scarf - touches the surface of the earphones, it makes an unbearable sound right in your ear and this makes these unusable for me in the winter. And the winter here lasts for five months. Haven't had this problem before, I'm guessing it's the finishing of the plastic.
Response from jbl.comBy Customer Support, December 16, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Really great sound quality.
on December 16, 2025
Posted by: Calebtheprince
from West Virginia
I bought these earbuds almost a year ago. the sound quality is just amazing Would definitely recommend these earbuds
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds!!
on December 18, 2025
Posted by: Cannmor
Excellent sound and noise cancelling works perfectly
Written by a customer while visiting jbl.com
Customer Rating
5
Best Earbuds Ever!
on January 25, 2026
Posted by: Soups_on
I bought these back in August before school and I absolutely love them! Prefect fit, great bass, great sound quality; essentially, they're the best earbuds I've ever had and will ever need.
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Vibe Beam 2
on March 2, 2026
Posted by: Rocky7900
from IL
Noise cancellation is not great. Sound coming from earbuds is also not very clear.
Great price point!
Great price point!
Response from jbl.comBy Customer Support, March 2, 2026
Thanks for bringing this to our attention. To improve both the fit and noise cancellation, we recommend trying the different-sized ear tips included in the box. When inserting the earbuds, use a slight downward angle and a gentle twisting motion to help them conform to the shape of your ear canal. If the issue persists, please contact our support team for further assistance: https://support.jbl.com/us/en/#contact.
Written by a customer while visiting jbl.com